Recreation Manager at InterContinental Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The Inter Continental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the Inter Continental Fujairah Resort.

As a Recreation Manager you will be Responsible for leading and managing the resort’s luxury recreation and fitness operations, including pools, beach, and health club. The role ensures exceptional guest experiences, effective financial performance, and a motivated, well-trained team. Acts as a visionary leader who creates memorable, personalized experiences while maintaining Inter Continental Hotels & Resorts® brand standards and operational excellence.

At Inter Continental Hotels & Resorts®, we aim to create distinctive luxury experiences where guests feel special, cosmopolitan, and genuinely cared for. This role is responsible for establishing, leading, and directing a comprehensive luxury recreation and fitness operation within a resort setting away from the city, ensuring exceptional guest experiences while achieving financial, operational, and people objectives.

The role requires a visionary leader who takes ownership, anticipates guest needs, and creates memorable moments through thoughtful service, creativity, and operational excellence.

• Prepare, manage, and monitor the departmental business plan and budget with measurable targets in line with hotel objectives.
• Coordinate closely with Sales & Marketing to effectively promote recreation, fitness, and wellness products and services.
• Monitor financial performance, analyze variances against budget, and implement corrective actions where required.
• Develop and implement systems to ensure optimal and efficient use of departmental resources.
• Establish procedures to track, control, and report departmental operating costs.
• Prepare accurate and timely financial and performance reports.
• Ensure integrity and accuracy in all point-of-sale operations and financial transactions.

• Operate within the company’s Human Resource Management System to ensure a productive, motivated, and engaged team.
• Plan staffing requirements and manage recruitment in line with company policies and guidelines.
• Design and deliver comprehensive orientation and onboarding programs for new colleagues.
• Develop, maintain, and enforce guest-focused departmental standards, policies, and procedures.
• Conduct training needs analysis and design, implement, and deliver relevant training programs.
• Identify high-potential colleagues and actively support their professional development.
• Plan and manage bonus, commission, and incentive schemes in alignment with hotel standards and marketing budgets.
• Maintain remuneration structures aligned with financial and business objectives.
• Maintain accurate training records for all team members.
• Conduct probation reviews and formal performance appraisals in accordance with company guidelines.
• Coach, counsel, and discipline colleagues constructively to enhance performance and engagement.
• Approve leave requests while balancing operational requirements and business fluctuations.
• Foster open communication and positive working relationships across departments.