Manager - Infrastructure & Support Services
Listed on 2026-07-06
-
IT/Tech
Systems Administrator, Cloud Computing: Infrastructure & Operations, IT Support, Cybersecurity
Manager
- Infrastructure & Support Services
Job Title:
Manager
- Infrastructure & Support Services
Posting
Start Date:
23/06/2026
1. Assist NBF users with their computer desktop systems and ensuring that computer systems are functioning properly
2. Physical setting up of computers and software system installation for various computer applications and programs
3. Identifying and solving any problems that affect computer operating systems
4. End user computing security
5. Discuss with staff members the problems faced and how to help find a solution.
6. Training staff and orienting them on how to use computer hardware and software systems
7. Responsible for ordering of computer systems that are required and work in close liaison with Administration for supplies after carefully assessing the computer needs.
8. Maintaining other computer peripheral devices such as printers and solving printing problems as and when they arise.
9. Maintain IT Hardware Asset Inventory
Works within the direction and guidelines provided by the Executive‑Infrastructure.
- 5 years’ experience in Desktop configuration and support
- 2 to 3 years’ experience in team management
- Good knowledge in Desktop configuration and support
- Good command of English
- Planning and organizing skills
- Report writing skills
- Negotiation skills
• Provide IT infrastructure support to IS&T and Business users.
• Lead End User Computing/Desktop Support Team and ensure optimum IT infrastructure support services to all users.
• Custodian of IT Infrastructure Hardware inventory.
Custodian of IT hardware inventory. The jobholder would recommend appropriate IT approaches and solutions to cater to growing needs of the Bank to help keep up with the latest technology in the banking world.
- Application Development and Integration – IST – Proficient
- Database Administration – IST – Proficient
- Enterprise Infrastructure Management and Disaster Recovery – IST – Advanced
- Server Administration Windows UNIX – IST – Advanced
- Network Administration – IST – Advanced
- IT Architecture and Security Controls – IST – Advanced
- Cloud Computing – IST – Proficient
- Digitization and Automation – IST – Basic
- End User Computing – IST – Advanced
- IT Service Management – IST – Advanced
- Program/Project Management – IST – Proficient
- Business Analysis – IST – Basic
- Proficient Bachelor’s Degree
Repeat of earlier responsibilities listed under Job Purpose and Key Accountabilities.
Technical Competencies- Application Development and Integration – IST – Proficient
- Results Orientation – IST – Proficient
- Communication – IST – Proficient
- Collaboration – IST – Proficient
- Customer Focus – IST – Proficient
- Agility and Innovation – IST – Proficient
- Database Administration – IST – Proficient
- Enterprise Infrastructure Management and Disaster Recovery – IST – Advanced
- Server Administration Windows UNIX – IST – Advanced
- Network Administration – IST – Advanced
- IT Architecture and Security Controls – IST – Advanced
- Cloud Computing – IST – Proficient
- Digitization and Automation – IST – Basic
- End User Computing – IST – Advanced
- IT Service Management – IST – Advanced
- Program/Project Management – IST – Proficient
- Business Analysis – IST – Basic
- Application Development and Integration – IST – Proficient
- Results Orientation – IST – Proficient
- Communication – IST – Proficient
- Collaboration – IST – Proficient
- Customer Focus – IST – Proficient
- Agility and Innovation – IST – Proficient
- Database Administration – IST – Proficient
- Enterprise Infrastructure Management and Disaster Recovery – IST – Advanced
- Server Administration Windows UNIX – IST – Advanced
- Network Administration – IST – Advanced
- IT Architecture and Security Controls – IST – Advanced
- Cloud Computing – IST – Proficient
- Digitization and Automation – IST – Basic
- End User Computing – IST – Advanced
- IT Service Management – IST – Advanced
- Program/Project Management – IST – Proficient
- Business Analysis – IST – Basic
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