Finastra Fusion Trade Innovation Application Support Specialist

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth.

Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report
. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix? Assessment 2026 and Software Product Engineering PEAK Matrix? Assessment 2026
.

We are looking for a hands-on Application Support Specialist with strong operational experience supporting Fusion Trade Innovation (FTI) from Finastra. The role focuses on day-to-day application support, performance monitoring, environment stability, and platform administration within a Trade Finance ecosystem.

• Location:
  Dubai
• Experience: 5 + Years
• Job Type: Full Time Employment

• Provide L2/L3 production support for Fusion Trade Innovation
• Monitor system health, logs, batch jobs, and transaction processing
• Investigate and resolve application incidents, defects, and user-reported issues
• Coordinate with infrastructure, database, and business teams for issue resolution
• Maintain SLAs and ensure system availability
• Performance Management
• Monitor application and server performance metrics
• Identify bottlenecks and implement optimization measures
• Support capacity planning and system tuning
• Analyze logs and performance reports for proactive issue prevention

• Log maintenance and cleanup
• File system and storage monitoring
• Archiving and data maintenance
• Batch job monitoring and scheduling
• Ensure environment stability across DEV, UAT, and PROD
• Patch Management & Administration
• Plan, coordinate, and apply product patches and upgrades
• Perform pre- and post-deployment validation
• Manage application configuration, parameters, and environment settings
• Support release deployments and rollback procedures
• Maintain system documentation and operational runbooks

• Strong hands-on experience supporting Fusion Trade Innovation in production environments
• Experience in:
  Application administration and environment management
• Performance monitoring tools and log analysis
• Job scheduling and batch processing
• Understanding of deployment processes and patch management lifecycle
• Familiarity with system integration touchpoints and interfaces

• Basic to intermediate understanding of Trade Finance operations
• Awareness of transaction lifecycle within trade processing systems
• Understanding of production support best practices in banking environments

• Bachelor’s degree in Computer Science, IT, or related discipline
• 4+ years of application support experience in banking or financial services
• Experience supporting…