Sales Coordinator
Job Description & How to Apply Below
We are reaching out about an exciting opportunity to join our client, a leading organization in the oil and gas sector, as a Sales Coordinator based in Fujairah. This permanent role is central to keeping their commercial, logistics, and customer operations running smoothly. You will be a key link between internal teams and customers, ensuring orders move efficiently from confirmation through to dispatch and documentation.
Key Responsibilities:- Verify, process, and manage incoming orders (including high-priority bulk orders) in the ERP system within tight timelines. Execute accurate local and export documentation (Invoices, Packing Lists).
- Liaise with purchase, warehouse, and finance teams to arrange delivery vehicles, manage order/sample dispatches, and meet daily shipping schedules.
- Serve as a primary point of contact for clients on order statuses, tracking, and logistics inquiries while supporting daily sales workflows.
- Resolve pricing or dispatch discrepancies, issue debit/credit notes, and coordinate Third-Party Inspections (TPI) to maintain strict compliance.
- Generate regular Sales Coordination reports and collaborate with IT to ensure smooth ERP order management operations.
- Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 3-5 years of experience in Customer Service or Sales Coordination (preferably within the Rockwool, insulation, or building materials manufacturing industry).
- Strong proficiency in MS Office (Excel, Word, Outlook) and extensive hands-on experience with ERP systems and logistics workflows.
- Exceptional communication, strong problem-solving skills under pressure, and solid knowledge of commercial documentation, export regulations, and HSE standards.
- Performance Expectations (Key Metrics).
- 100% ERP order entry accuracy and fast turnaround (within 24 hours).
- Zero-error rate in local and export commercial documentation.
- Swift resolution of claims and discrepancies within 48 hours.
- Seamless daily vehicle arrangement and TPI compliance.
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