Records Technician; Administrative Support Assistant II

Records Technician (Administrative Support Assistant II)

Classification: Administrative Support Assistant II

Department: Office of the Registrar

Salary Range: $3,859 - $4,105 per month

Appointment Type: Ongoing

Time Base: Full Time

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and has grown to serve more than 43,000 students. As a leading campus of the California State University system, the University serves as both an intellectual and cultural hub for the region and a driving force in workforce and economic development.

We are dedicated to student success through innovative, high-impact educational experiences and robust support programs. Equally, we invest in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

As a member of the Titan Community, you'll have access to a wide range of campus resources and experiences-including the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden, cultural performances at the Clayes Performing Arts Center, Titan Athletics events, the Titan Recreation Center, and our Employee Wellness Program.

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University's mission and core values.

We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

The Office of the Registrar serves students and the campus community by providing quality services that facilitate enrollment, retention, and degree completion while maintaining accurate academic records for the University. We are also responsible for processing transfer credit and maintaining articulation agreements with other institutions. Additionally, we register new and continuing students for classes, maintain academic records, prepare transcripts and diplomas, and review petitions for exception to university policy.

• Provide general office, clerical, and secretarial support to students, faculty, staff, and community members.
• Process mail, maintain files and records, process documents and records, gather data, interact with and solve problems for work unit customers and staff.
• Respond to customers via email, telephone, and in person.
• Use a variety of office support technology and systems such as word processing and spreadsheet packages to complete assignments.
• Assist with scheduling meetings and events as needed.
• Perform all student records related functions on Content Management System (CMS) including correcting records if errors exist or advising students on proper procedure for requesting appropriate record adjustment.
• Process written transcript requests from incoming mail.
• Coordinate with National Student Clearinghouse the processing of PDF and electronic transcripts and mail out transcripts as requested by student.
• Research any discrepancies with National Student Clearinghouse regarding transcripts.
• Review and track transcript history; review and notify students of hold or insufficient information on transcript requests by email or phone.
• Retrieve and review petition requests for:
  General Education variations, retroactive adds and withdrawals, change in grading basis, change of unit value, postgraduate credit and extension credit transfers.
• Review Student Inquiry forms for potential petitions based on Executive Order (EO) 1037 policy.
• Other duties as assigned.

• High School diploma or equivalent and three years of experience in general office, clerical or secretarial work or equivalent.
• General working knowledge of applicable university infrastructure, policies, and procedures.
• Thorough knowledge of office methods, procedures, practices,…