Administrative Support Assistant II

Job Title: Administrative Support Assistant II
Classification: Administrative Support Assistant II
Auto Req Id : 553685
Department: Student Health and Counseling
Division: Vice President, Student Affairs Office
Salary Range: $3,565 - $5,092 per month (Hiring range $3,680 - $3,859 per month)
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Standing on 241 acres in the heart of Southern California, Cal State Fullerton was founded in 1957 and serves more than 43,000 students. As a leading campus of the California State University system, the University serves as an intellectual and cultural hub and a driving force in workforce and economic development. We are dedicated to student success through innovative educational experiences and robust support programs, while investing in the growth of our staff, faculty, and administrators through orientations, training opportunities, and ongoing professional development.

It is an exciting time to join Cal State Fullerton as we reshape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators. We are continuously seeking individuals who share the University’s mission and core values of inclusive excellence, free speech, and an environment free from discrimination.

The Student Health and Counseling Center seeks an excellent administrative professional to join our team as the Administrative Support Assistant II. The role requires a positive attitude, active and energetic mindset, highly ethical practices, and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

• Greet students and staff at the CAPS reception area

• Schedule, check‑in, and re‑schedule appointments, including handling cancellations and staff absences

• Answer phones, relay messages to more than thirty health providers and staff, and check student eligibility for services

• Enter, scan, and maintain medical records in the electronic medical record system

• Release holds, verify student forms are current, and archive medical records as required

• Prepare subpoenas and perform additional administrative duties for CAPS and other teams, including taking meeting minutes for committees

• High School diploma or equivalent with at least three years of general office, clerical, or secretarial experience
• General working knowledge of university infrastructure, policies, and procedures
• Thorough knowledge of office methods, procedures, and equipment
• Strong command of English grammar, punctuation, and spelling, with demonstrated competence in presenting standard information in writing
• Ability to learn, interpret, and apply complex policies independently, and to identify and resolve deviations from procedures
• Ability to use independent judgment, discretion, and initiative to address problems and develop practical solutions
• Basic arithmetic skills for transactional tasks and data tracking
• Experience working on the front line with a variety of campus and community individuals, requiring active problem solving and interpersonal skills
• Basic typing and keyboarding skills
• Successful completion of a criminal background check

• Previous experience in a mental healthcare setting
• Experience working in a university or community college setting
• Knowledge of HIPAA confidentiality guidelines and familiarity with electronic health records and appointment scheduling software

A valid California driver’s license is required.

Notice of Non‑Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. Reasonable accommodations will be provided for qualified applicants with disabilities who self‑disclose. Regular attendance is an essential job function; inability to meet attendance requirements may preclude employee retention.

Cal State Fullerton is an equal‑opportunity employer that prohibits discrimination based on race, sex, color, ethnicity, national origin, or any other protected status. As of January 1, 2022, the CSU Out‑of‑State Employment Policy prohibits hiring employees to perform CSU‑related work outside California. The position holder is a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with CSU Executive Order 1083, revised July 21, 2017.

This position may be subject to salary step changes effective October 1, 2025, in accordance with collective bargaining agreements.

On‑Campus CSUEU Employees