Operations Coordinator

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Watch this short video to see the heart behind our work and the impact our teams create every day.

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and

Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care:
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Sound interesting? Read on for more details!

We’re always looking for passionate and dedicated individuals to join our team! While this position isn’t currently open, we are building a talent pool for future opportunities.

The Onboarding Coordinator supports the intake, onboarding, and service initiation process for consumers and providers across assigned branch locations. This role serves as a key point of contact for families, providers, and Regional Center partners, ensuring timely communication, accurate documentation, and completion of onboarding and eligibility requirements. The Coordinator manages referral and provider pipelines, supports provider matching and onboarding activities, and partners cross-functionally to enable efficient and compliant service delivery.

• Coordinate intake activities by receiving, processing, and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
• Manage provider and consumer onboarding pipelines, ensuring progress through onboarding, service initiation, and required milestones
• Support provider onboarding activities including documentation collection, provider matching, scheduling, and onboarding readiness
• Maintain compliance and documentation standards by verifying eligibility requirements, certifications, background checks, and accurate recordkeeping
• Collaborate with Operations and Regional Center teams while maintaining tracking systems, reporting, and onboarding status updates

These positions are hired for locations across California. If you are comfortable commuting to our branch offices (Los Angeles, Concord, Fullerton, Riverside, Oxnard, Bakersfield, or Roseville) office 3x per week, we would love to set up some time to chat!

• Bachelor’s degree preferred
• 1–2+ years of customer service experience
• Experience supporting onboarding, intake coordination, or operational workflows preferred
• Ability to manage multiple priorities and maintain organized documentation
• Positive, service-oriented attitude with strong follow-through

• Problem solving and decision making
• Communication and relationship building
• Organization and follow-up management
• Confidentiality and sound judgment
• Time management and attention to detail

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental…