Customer Service Representative - Onsite in Fullerton, Ca!

Customer Service Representative

Full-Time | Temp-Hire - Two Positions Available
Location: Fullerton, CA

Available

Shifts:

• 6:30 AM – 3:30 PM
• 8:00 AM – 5:00 PM

A well-established industrial refrigeration and air conditioning service company is seeking two Customer Service Representatives to join its headquarters team in Fullerton, CA. This role supports customers, field technicians, and internal departments in a fast-paced service environment.

This position requires being on-call during non-working office hours approximately every 5–6 weeks for one full week
. On-call time is paid, and overtime applies. Responsibilities may include responding to calls during nights and weekends.

Customer Service

• Handle incoming customer calls for service requests and inquiries in a professional and efficient manner
• Support customer retention efforts through proactive communication and follow-through
• Follow company policies and procedures to ensure consistent, high-quality service
• Work collaboratively with dispatch, field technicians, and management
• Resolve customer inquiries accurately and in a timely manner

Dispatch & Administrative Support

• Dispatch technicians and monitor actual work hours
• Provide administrative support to technicians and field management
• Track service vehicles using GPS/telematics software (e.g., Samsara)
• Manage and follow up on unbilled work orders
• Prepare bid proposals accurately and on time

• Professional, positive, and customer-focused attitude
• Strong ability to build rapport with customers
• Comfortable handling multiple priorities in a fast-paced environment
• Ability to remain calm and focused under pressure
• Excellent verbal and written communication skills
• Strong attention to detail with solid follow-up and follow-through
• Proficiency in Microsoft Word, Excel, and Outlook