Technology Support Specialist

Job no: 562489
Work type: Staff
Location: Fullerton
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Full Time, Information Systems & Technology

562489

(Hiring range depending on qualifications, not anticipated to exceed $4,595 - $4,974 per month)

Monday - Friday, 8:00 AM - 5:00 PM. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist.

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT-Student Technology Services team as the Technology Support Specialist I. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Centrally managed by the Division of Information Technology and locally directed by the department of TitanHEALTH, the Technology Support Specialist I (TSS I) provides entry-level technical support for hardware and software, computer deployment and maintenance, desktop systems, and related technology services for TitanHEALTH and Counseling and Psychological Services (CAPS). The TSS I assists TitanHEALTH/CAPS staff with troubleshooting, system setup, equipment installation, and basic technical support to ensure the effective operation of TitanHEALTH and CAPS technology resources and data security.

The TSS I provides support for a variety of systems and applications, including Point N Click (PNC), Clinisys, Windows, and Mac environments; monitors the help desk ticketing system and responds to entry-level support requests in a timely and professional manner; provides support for IT-supported software, cloud-based applications, and services; ensures work stations, exam rooms, pharmacy/lab/x-ray, conference rooms, and all other spaces in TitanHEALTH and CAPS are properly configured and operational.

Tests and evaluates new technologies and applications for alignment with operational and security needs; runs reporting features of operational applications and systems and creates reports as needed; provides practical solutions to a variety of user technical issues; provides training and 1:1 user support with the use of technical equipment; configures laptops and other technology devices for use in clinical and administrative functions within TitanHEALTH and CAPS;

prepares equipment for deployment and maintains accurate tracking of technology assets. Responds to phone and web-based IT requests; logs and maintains support tickets and tracks follow-up; delivers and installs all technology, including hardware, software, and security features as warranted; in the…