Program Supervisor II

Program Supervisor II – Volunteers of America Los Angeles

Join to apply for the Program Supervisor II role at Volunteers of America Los Angeles.

Volunteers of America Los Angeles is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

Pay Rate: $29.88–$31.45 per hour

Benefits:

• Competitive medical, dental, vision and retirement benefits

The Program Supervisor II provides experience‑based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives.

• Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director and highlighting progress in reaching goals;
• Coordinate day‑to‑day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;
• Conduct weekly case conferencing and monthly case file audits to assure participant records are complete and accurate;
• Monitor program compliance to VOALA policies and required procedures; maintain documentation of all program procedures;
• Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high‑quality services – train and mentor staff;
• Coordinate outreach and collaboration efforts with community partners and stakeholders;
• Other duties as assigned.

• Program Operations:
  Responsible for day‑to‑day program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; effectively plan workload of subordinate individuals and programs; budget, deploy, and organize resources.
• Record and Track Services:
  Keep and maintain appropriate records of all services provided to clients, in both hard (paper) and soft (electronic) files, ensuring records are accurate and matching; report regularly to Director on progress of project timelines.
• Coordination of Services:
  Collaborate with other service providers to link various programs to community resources and supportive services.
• Funder Focus:
  Keep comprehensive records of compliance with Funder and regulatory requirements.
• Training and Mentoring:
  Responsible for case management team’s development through training, policy and procedure, structured supervision, and learning collaboratives.
• Change Leadership:
  Identify better, faster, more efficient ways to achieve the program goals and objectives.
• Community Outreach.
• Other duties as required and may be subject to change.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

• Associate’s degree or a combination of relevant education and experience (2 years).

• 12 months supervisory experience in a social services organization (leading programs, projects, or staff).

• Master of Social Work or discipline related to program services.
• Prior experience as a supervisor or team leader managing five or more individuals.
• Experience with managing public contacts (e.g., HUD ESG, SAMHSA).
• Experience with report development for public funders.
• Knowledge about community resources.
• Experience with HMIS and other relevant databases used by partner service providers.
• Ability to work with people from various backgrounds and/or limited English capabilities.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E‑Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHSS) or Social Security Administration (SSA) so that you can resolve the issue before the employer can take any action against you, including terminating your employment.