Assistant Director of Services; Student Services Professional IV

Job no: 562990
Work type: Staff
Location: Fullerton
Categories: Unit 4 - APC
- Academic Professionals of California, Administrative, Probationary, Full Time

Assistant Director of Basic Needs Services

Student Services Professional IV

562990

(Hiring range depending on qualifications, not anticipated to exceed $6,320 - $6,994 per month)

Monday
- Friday, 8:00 AM - 5:00 PM

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education.

Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

The Basic Needs department within the Division of the Student Affairs provides comprehensive programs and support to students who experience unforeseen hardships that often result in food, housing, and financial insecurity. Forms of assistance include food support, temporary housing, grant funds, hygiene products, and access to gently worn professional attire. Students are also provided with guidance and referrals to on and off-campus resources.

Such support alleviates the distress of meeting one’s basic needs while also managing academic, work, and other responsibilities, thus promoting well-being and retention. We seek an exceptional individual to join our team as the Assistant Director of Basic Needs Services (Student Services Professional IV). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Under the general supervision of the Associate Director of Basic Needs Services, the Assistant Director of Basic Needs Services independently provides professional case management and student support services to students experiencing basic needs insecurity. The Assistant Director manages a non-clinical caseload involving food, housing, and financial assistance; assesses student circumstances; determines appropriate resources and referrals; coordinates services with campus and community partners;

and monitors student progress and outcomes. The position independently coordinates and implements Basic Needs Services programs, outreach, and educational initiatives designed to increase awareness, reduce stigma, and improve access to available resources, including training and presentations for faculty, staff, and students. The Assistant Director develops and maintains collaborative relationships with campus departments and community organizations and provides professional guidance regarding complex student cases and service delivery matters.

The position participates in the development and improvement of Basic Needs Services practices and protocols, identifies service gaps, and recommends and implements strategies to improve student outcomes. The Assistant Director is responsible for completing compliance, assessment, evaluation, and reporting requirements associated with CSU Chancellor’s Office initiatives, grants, legislative funding, and represents Basic Needs Services at relevant systemwide meetings and initiatives.

Other…