Service Associate

Under the direction of the Titan Shops’ supervisors, store managers, and Service Leads, the Service Associate will be responsible for providing great customer service, completing all assigned tasks accurately, and working in different departments in the store as needed. Daily tasks may include, but are not limited to, assisting customers on the sales floor and at a register, restocking product, fulfilling online orders, answering phone calls and/or emails, cleaning and recovering the sales floor, assisting with receiving in-bound and out-bound inventory in the warehouse, and collaborating with fellow coworkers and supervisors to ensure the success of the store’s day-to-day operations.

As a division of CSUF Auxiliary Services, the mission of Titan Shops is to support the academic goals and strategies of California State University, Fullerton. Titan Shops is dedicated to providing students, faculty, staff, alumni, and fans with excellent customer service by offering quality products at competitive prices, while identifying new ways to enhance the campus community. All proceeds from Titan Shops operations are used to fund programs and services benefiting CSUF.

Titan Shops associates must sincerely agree with and believe in our mission and strive to deliver the Titan Shops Experience to our customers. The following qualities and characteristics are essential to an associate’s ability to deliver the Titan Shops Experience and support our mission:

• Positive attitude and genuine desire to assist people
• Willingness to learn and adapt to new challenges
• Commitment to attendance and punctuality
• Respect for customers and fellow co-workers
• Initiative and a strong work ethic
• Good moral character

• Provide excellent customer service and front-line customer support while being a great representative of Titan Shops and Auxiliary Services.
• Operate the cash register in an accurate and efficient manner while using the proper cash handling techniques.
• Assist customers on the sales floor, at the register, over the phone, and/or via email.
• Restock product throughout the day and recover sales floor between customer rushes.
• Fulfill online orders and assist with maintaining the Titan Shops website.
• Assist with processing in-bound and out-bound inventory in the warehouse.
• Utilize store software – MS Suite, Net Suite, and POS platform.
• Maintain tidiness and cleanliness standards of your work area, as well as surrounding areas.
• Work in accordance with all store safety guidelines.
• Assist in maintaining proper inventory control.
• Responsible for being proactive in assisting other areas in the store as needed.

• Other duties as assigned.

• Strong verbal and written communication skills.
• Ability to be present and prompt to all shifts.
• Strong customer service skills.
• Ability to work and collaborate successfully with all staff.
• Must be a motivated and proactive worker.
• Must have a physical Titan Card during all shifts.
• Ability to work at least two 4 to 5-hour shifts per week during store hours (Mon – Thurs: 7:30am to 7pm; Fri: 7:30am to 5pm with occasional weekends and extended hours during busy periods).
• Ability to work over winter break after the new year.
• Must submit/attach current and Fall 2026 semester work availability.

• Cash handling and point-of-sale operation experience.
• Customer service experience.
• Retail experience.
• Basic computer knowledge – MS Suite (Outlook, Word, Excel).
• Ability to provide 20+ hours of functional availability per week in at least 4-hour increments during store hours (Mon – Thurs: 7:30am to 7pm; Fri: 7:30am to 5pm with occasional weekends and extended hours during busy periods.)
  * Please note that employees are not guaranteed 20 hours of work per week. Hours are dependent on…