Account Coordinator

The Account Coordinator supports customers and sales by handling inquiries, processing orders, tracking shipments, resolving issues, and ensuring satisfaction by coordinating with internal teams on orders, contracts, and delivery timelines. The position requires strong communication, problem-solving and detail-orientation skills to coordinate successful completion of activities from initial quote to final delivery.

This position offers an exciting opportunity for individuals eager to develop their career in account management within a supportive professional environment.

• Request and review client required supporting documents and information for quote and project packets. Ensure documents are accurate and include all pertinent information.
• Process purchase orders, verify details (pricing, quantities, etc.), and enter them accurately in ERP system.
• Track/oversee progress of projects and orders. Monitor for accuracy of information and progress to ensure projects and orders remain on track and within customer expectations.
• Provide timely updates and proactively communicate with Account Management Manager regarding task progress, critical issues, variable date changes, and delays.
• Coordinate with internal departments (Sales, R&D, QC, Operations, etc.) to expedite orders, track shipments, and resolve discrepancies.
• Act as a contact for customers, answering questions via phone, email, etc., about products, order status, and delivery dates.
• Assist with troubleshooting requests from customers and internal stakeholders.
• Identify potential roadblocks related to budgets, resources, and timelines, and work together with Director of Product Development and Project Manager for solution.
• Provide support for multiple projects and prioritize workload in accordance with business goals.
• Perform responsibilities and tasks with an understanding of the importance of increasing accuracy and efficiency and decreasing waste and operational costs. Identify bottlenecks and offer suggestions on how to resolve them, including stepping in to perform any task in support of company goals.
• Maintain a positive and productive relationship with external and internal customers, co-workers, and others with whom the position may have contact.

To fulfill requirements of job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma required. Minimum 2 years of experience in a role that provided support to internal or external customers, preferably in the areas of personal care, cosmetic, food, or nutraceutical manufacturing and packaging.
• Strong critical thinking skills with the ability to organize, handle, and prioritize multiple issues simultaneously.
• Strong ability to understand the needs and concerns of internal and external customers and respond effectively in a professional manner.
• Strong oral and written communication skills.
• Ability to work independently and be comfortable making suggestions based on limited information.
• Ability to work effectively in a fast-paced manufacturing environment.
• Must be flexible to change shift and/or schedule due to changing business needs.
• Must be able to work in person onsite.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel. The employee is regularly required to stand, walk, sit, reach with hands and arms and occasionally smell. Specific vision abilities required by this job include close vision, and color…