Case Manager, Homelessness Prevention Initiative; HPI; HomeBase-Fulton

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross-section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx;

from employment training in Manhattan to after-school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

Home Base is a CAMBA program that provides case management and essential services to at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness. Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care, and other issues that could impede their ability to maintain stable households.

Position:
Case Manager
Reports To:
Program Supervisor
Location: 1958 Fulton Street Brooklyn, NY 11233

What The Case Manager Does:

• Prescreen clients over the telephone for eligibility and may schedule intake appointments.
• Conduct initial intake or assessment of clients and clients’ families and/or periodic reassessments.
• Review all documentation establishing clients’ eligibility for the program and make file copies.
• Assist clients in completing all CAMBA intake applications and forms.
• Refer clients to appropriate services both within and outside CAMBA.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Evaluate actual living conditions of clients through home visits/inspections.
• Prepare marketing materials for the program.
• Input client data and client progress information into automated database.
• Reach out and market the program to the community in order to recruit clients.
• Create and maintain client files, hard copy and electronic.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients’ progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
• Meet daily/weekly/monthly goals and tasks as assigned and according to funder guidelines.
• Complete and submit subsidy applications and requests for financial assistance.
• Provide all required information for weekly/monthly/quarterly/annual reports.

Minimum Education/Experience Required:

• Bachelor’s degree (e.g., B.A., B.S.W.) and two years of relevant experience, or
• High School Diploma and 4 years of case management experience in the social services field.

Other Requirements:

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts, such as fractions, decimals, and percentages, to practical situations.
• Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt.
• Proficiency in a language other than English (e.g., Haitian/Creole, French, Spanish, Russian, etc.).
• Familiarity with HRA benefits, NYC housing programs, and community resources.

Com…