Digital Banker​/Customer Service Representative

Digital Banker / Customer Service Representative

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Job Description

We are seeking a Digital Banker / Customer Service Representative to join our team! You will be responsible for helping customers by providing product information and excellent service.

Responsibilities

• Handle customer inquiries and transactions
• Provide information about our products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

The Southern Bank Company is a growing community bank, with locations in 5 cities in North and Central Alabama. We have a service mentality and a family atmosphere, making us a great financial partner and a great place to work.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Finance and Sales

Industries:
Banking

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