Specialist- IT ; B Crew​/PM Shift

Join to apply for the Specialist- IT I USA (B Crew/ PM Shift) role at First Solar in Gaffney, SC.

Provides support, operations and maintenance service to R&D, manufacturing, power plants, corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state.

• Support VMware VDI Horizon software and deploy VDI instances if applicable.
• Deploy and configure Teradici terminals for VDI in MFG and Office environments if applicable.
• Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.
• Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge.
• Provide LAN Administration duties such as account administration and rights assignment.
• Build and maintain server environments, both VMWare as well as physical servers.
• Maintain, update and configure appropriate network Layer 3 devices and monitor/report status of devices as appropriate.
• Monitor and maintain the local file server backups and manage data retention in accordance with policy.
• Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems.
• Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems.

• Bachelor’s degree in Information Technology or related field.
• 3 years of experience in IT customer service or related discipline preferred.

• Excellent customer service and interpersonal skills.
• 24/7 MFG and/or R&D Computer Support (Hardware/Software).
• Ability to follow guidelines and interpret policy.
• Vendor support, technical standardization and communication.
• Automated computer backup maintenance and IT MFG/R&D project support.
• Strong oral and written communication skills (technical and non‑technical).
• Demonstrated problem‑solving skills.
• Knowledge of Windows, Linux, networking, and virtualization technologies.

• Provide enterprise‑level escalation assistance for a wide array of technical and procedural issues.
• Execute disciplined delivery of established operations, maintenance processes, and procedures.
• Collaborate with Corporate IT staff on project‑based and senior technical inquiries.
• Document and maintain support documentation and asset records.

This position will not have direct reports.

• 0%–5% travel, on occasion/as needed.

• Will sit, stand or walk short distances for up to the entire duration of a shift.
• May lift, push or pull up to 37 pounds on an occasional basis.
• Ability to comply with all safety standards and procedures.

First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.