Specialist- IT ; C Crew​/AM Shift

Specialist – IT I USA (C Crew/ AM Shift)

Company: First Solar

Provides support, operations and maintenance service to R&D, manufacturing, power plants, corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state. Provide enterprise escalation level assistance for a wide array of technical and procedural issues. Disciplined execution of established operations, maintenance processes and procedures.

This position has very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department’s goal of being Operationally Excellent.

• Bachelor’s degree in Information Technology or related field or equivalent years of work experience.
• 3 years Information Technology, customer service, or related discipline preferred.

• Excellent customer service and interpersonal skills.
• 24/7 MFG and/or R&D Computer Support (Hardware/Software)
• Ability to follow guidelines as well as help others interpret policy.
• Vendor support, technical standardization and communication.
• Automated computer backup maintenance.
• IT MFG and/or R&D project support, network support, process planning and documentation.
• Thorough understanding of support operations and maintenance processes.
• Unable to include all extended skill details due to space.
• Broad knowledge of networks, servers, storage and desktops including Windows, OSX, Android, iOS.
• Network TCP/IP, WINS, DNS, DHCP.
• Travel required as needed.
• On-call and/or work outside normal business hours may be required.

• Support VMware VDI Horizon software and deploy VDI instances if applicable.
• Deploy and configure Teradici terminals for VDI in MFG and Office environments if applicable.
• Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.
• Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.
• Provide LAN Administration duties such as account administration, and rights assignment.
• Build and maintain server environments, both VMWare as well as physical servers.
• Maintain, update and configure appropriate network Layer 3 devices and monitor/report status of devices as appropriate.
• Monitor and maintain the local file server backups and manage the data retention in accordance with the policy.
• Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems.
• Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems.
• Interact frequently with Corporate IT staff especially with project‑based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation.

• 0% – 5% (On occasion/as needed for training, etc.).
• If hired during plant start‑up, you will be expected to travel to other First Solar locations for training.

• 23.03 – 32.21 USD, Hourly

• Will sit, stand or walk short distances for up to the entire duration of a shift.
• Will climb stairs on an occasional basis.
• Will lift, push or pull up to 37 pounds on an occasional basis.
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
• 20/40 vision in both eyes together, with or without correction, is required.
• Must be able to comply with all safety standards and procedures.
• May reach above shoulder heights and below the waist on a frequent basis.
• May stoop, kneel, or bend, on an occasional basis.
• Ability to wear personal protective equipment is required.

First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We are committed to providing a workplace that is free from discrimination and harassment and to complying with all applicable laws concerning equal employment opportunity.