Technical Support Specialist

Inside the Role

This position provides technical service support to our customers. This position will interface directly with customers and some dealer technical staff in the resolution of field issues and the application of our warranty process.

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

Position offers a starting salary range of $58,000 - $75,000 USD

Pay offered dependent on knowledge, skills, and experience.

Benefits include annual bonus program; 401kcompany contribution with company match up to 6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program;comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-termand long-term disability plans.

• Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.
• Assist in the development of service bulletins, campaigns and updates.
• Review technical content for technical literature.
• Responsible for service of all FCCC model lines.
• Participate in continuous improvement of call center processes

• Associate degree in automotive and prefer 1-2 years of relevant experience or 4 years of relevant experience in lieu of degree
• Well-developed technical troubleshooting experience on heavy equipment or automotive.
• Proficient in Word and Excel
• Excellent communication skills

• Experience and education should have a focus on technical automotive or heavy truck repair.

#LI-TN1 #LI-Onsite

This position is open to applicants who can work in (or relocate to) the following location(s)- Gaffney, SC US. Relocation assistance is not available for this position.

Onsite

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, colour, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at  or toll free . For TTY/TDD enabled call  or toll free .