Specialty Vehicle Service Support Specialist II

This posting is for Specialty Vehicle Service Support Specialist II. This position provides technical service support to our customers. This position will interface directly with customers and some dealer technical staff in the resolution of field issues and the application of our warranty process.

Successful candidates will interface with our customers and partners and engage in problem solving for support on the products we build.

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

Position offers a starting salary range of $65,000 - $83,000 USD

Pay offered dependent on knowledge, skills, and experience.

• annual bonus program
• 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
• starting at 4 weeks paid vacation
• 13+ calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance and volunteer paid time off
• short-term and long-term disability plans

• Maintain service records on vehicles including proper documentation of problems, corrective actions, and service/warranty commitments.
• Assist in the development of service bulletins, campaigns and updates.
• Review technical content for technical literature.
• Support and provide technical assistance to Freightliner truck field service personnel.
• Perform field and service warranty duties in support of FCCC dealers, fleets, and customers.
• Communicate corrective action taken to other departments and service network.
• Travel as needed to identify and correct customer and product problems, and to provide customer assistance.
• Participate in continuous improvement of call center processes.
• Responsible for support on all FCCC model lines (RV, Econic SD, MT45/55, MT50e, S2, S2RV, School Bus, eB2 Jouley)
• Being a 24/7 call center, some holiday coverage may be required.

• Knowledge and experience with conflict resolution .
• Experience and understanding of automotive or medium and heavy-duty commercial vehicle electrical systems and controls.
• Demonstrated team leadership skills, including cross-functional collaboration.
• Microsoft Office and Excel.
• Excellent written and verbal communication skills.
• Knowledge of how to read electrical schematics and CAD drawings.
• Knowledge of multiplexing and CAN communication networks operations.
• Ability to analyze data for metrics and CX improvement.

• Associate degree in automotive and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree
• Automotive or truck dealership work experience
• Well-developed technical troubleshooting experience on heavy equipment or automotive.
• Knowledge of the automotive and truck dealer network operations.

#LI-TN1 #LI-Onsite

This position is open to applicants who can work in (or relocate to) the following location(s)- Gaffney, SC US. Relocation assistance is not available for this position.

Schedule Type:
Onsite

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western…