Deskside Support

## Deskside Support Apply:
Gaffney, SC:
Full time:
Posted Today:
R0017569

Seeking a Lead – Field Services & Desktop Support with 5–8 years of experience in fully onsite, work from office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site    

Key Responsibilities  
• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.  
• Act as primary point of accountability for the site from desktop support perspective.  
• Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.  
• Perform incident management, RCA for major incidents, and drive issue prevention.  
• Create and maintain SOPs, runbooks, and knowledge articles.  
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.  
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Mandatory Skills   Desktop Support - Field services Years of Experience 5 - 7 years Windows 11 support, laptop/desktop hardware troubleshooting, printer support  Audio visual devices 2-3 years Cisco VC devices troubleshooting, Telephony  Operations Management / Lead experience 1-2 years Work assignment, reporting, Escalation handling, RCA/root cause analysis, Documentation
** Salary Range**$39,976.00 - $63,120.00 USD (Salary)
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
*** Astreya*
* ** offers comprehensive*
* ** b
* *** enefits to all Regular, Full-Time Employees,*
* ** including:
*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
* Dental provided through UHC
* Nationwide Vision provided by UHC
* Flexible Spending Account for Health & Dependent Care
* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
* Corporate Wellness Program provided by Goomi Group
* Employee Assistance Program
* Wellness Days  401k Plan
* Basic and Supplemental Life Insurance
* Short Term & Long Term Disability
* Critical Illness, Critical Hospital, and Voluntary Accident Insurance
* Tuition Reimbursement (available 6 months after start date, capped)
* Paid Time Off (accrued and prorated, maximum of 120 hours annually)
* Paid Holidays
* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law