Dispatcher, Customer Service​/HelpDesk

Precision Broadband Installations – Gahanna, OH

Starting Pay: $12–$15 per hour, based on experience

Employment Type: Full-time and Part-time

Experience Level: Entry Level – No Experience Required

Job Title: Dispatcher / Field Support Team Member

LIKE STAYING BUSY, SOLVING PROBLEMS & KEEPING PEOPLE ON TRACK?

Precision Broadband Installations is looking for dependable, organized, and motivated people to join our team as Dispatcher / Field Support Team Members.

This is a great opportunity for someone who enjoys a fast-paced environment, likes working with people, and can keep their cool when the schedule doesn't go exactly as planned.

You'll be an important connection between our field technicians, customers, and office team, helping make sure technicians have the information and support they need to get the job done right.

And don't worry if you've never worked in dispatch before — we provide training!

• STARTING PAY: $12–$15 PER HOUR
• FULL-TIME & PART-TIME OPPORTUNITIES
• TRAINING PROVIDED
• OPPORTUNITIES FOR GROWTH & ADVANCEMENT
• BENEFITS AVAILABLE FOR ELIGIBLE FULL-TIME EMPLOYEES
• WEEKLY PAYROLL
• SUPPORTIVE TEAM ENVIRONMENT

• Dispatch technicians to scheduled jobs and service calls
• Monitor technician schedules and job progress throughout the day
• Help keep appointments on schedule and communicate changes as they happen
• Provide technicians with information they need before and during service calls
• Help coordinate schedule changes, cancellations, and unexpected situations

• Communicate with technicians throughout the day
• Answer questions and help technicians find the information they need
• Communicate updates to the appropriate team members
• Help identify problems before they become bigger problems
• Escalate issues to management when additional assistance is needed

• Maintain accurate records of calls, schedules, job activity, and communications
• Enter and update information in dispatch and company systems
• Help ensure jobs are properly documented and closed
• Pay attention to details that can make the difference between a smooth day and a very long day

Things don't always go according to plan in the field.

A technician may run into an unexpected issue. A customer may need to reschedule. A job may take longer than expected. Priorities may suddenly change.

That's where you come in.

You’ll help figure out what needs to happen next, communicate the changes, and keep everyone moving in the right direction.

You don't need years of dispatch experience to be successful in this position.

• Dependable and punctual
• Organized and detail-oriented
• Comfortable talking with people on the phone
• A good communicator
• Able to stay calm when things get busy
• Comfortable using a computer
• Able to learn new software and systems
• Good at multitasking and prioritizing
• A problem solver who doesn't immediately panic when Plan A becomes Plan B
• Comfortable working independently while also being part of a team
• Willing to learn and take direction
• Flexible when schedules and priorities change

Previous experience in dispatch, customer service, scheduling, call centers, telecommunications, field service, or office administration is helpful, but it isn't required.

We'll teach you our systems and processes.

What we can't teach as easily is reliability, communication, common sense, and a willingness to help.

If you have those qualities, we can teach you the rest.

You just need to be willing to learn, show up, communicate, and help us keep the wheels turning.

• Can juggle five things at once without losing track of the first one
• Doesn't mind answering the phone — a lot
• Can communicate…