Patient Care Coordinator

Patient Care Coordinator

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Position Summary:

Assists physicians and staff in coordinating patient care. Functions as primary liaison between patients, staff, and physicians.

• Assists surgeon during office hours by facilitating patient flow, checking patients out, scheduling follow‑up appointments, and ensuring that no patient is neglected or delayed unreasonably.
• Provides patient education related to treatment plan.
• Performs clerical duties including copying, faxing, scanning, and filing patient documentation as needed.
• Communicates changes to clinic schedule as needed.
• Responds to patient concerns or questions in a helpful and objective manner involving physician, mid‑level provider, or supervisor as appropriate.
• Coordinates with front desk/registration and clinical team to assist with patient visits, flow, and facilitates rescheduling of appointments when necessary if the physician is running behind.
• Performs other duties as assigned in support of providers.

• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Obtains insurance pre‑certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Schedules, cancels, and reschedules all appointments and testing for patients.
• Ensures that any special surgical instruments/devices or DME have been ordered for surgery and post‑op care.
• Sends completed pre‑admission testing to the appropriate surgery location prior to patient surgery.
• Prepares x‑rays and other patient information for the doctor to take to surgery.
• Completes chart preparations to meet physician preferences/specifications, including but not limited to printing documentation from hospital, printing images, and scanning documentation into EMR.
• Responds timely to various communications from providers, patients, peers, and surgery center or hospital staff.
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
• Works with Patient Accounts department to facilitate accurate and timely billing, ensuring that charges are entered, e‑bills are complete, and resolving any missing information or answering questions as needed.
• Provides coverage for vacation/sick calls for other team members.
• Places prescription refill orders at direction of physician or mid‑level provider.
• Updates and maintains patient documentation in the EMR system.

• Works cooperatively with coworkers, providers, and management.
• Shares knowledge and insights with co‑workers in a constructive manner.
• Provides coverage to the department, works beyond scheduled ending time when the clinic schedule demands it, and volunteers to cover time off or unexpected absences, maintaining workflow without direct supervision.
• Addresses conflicts directly before involving manager or uninvolved peers.
• Considers others with regard to taking breaks or meal periods, use of computer and telephone, and noise in the department.

• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and related documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training and conducts day‑to‑day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

A high school diploma/GED required. Previous experience in a medical office setting required.

Location:

Orthopedic One

Float Support

Schedule:

Regular Full Time, Day Shift

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care

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