Distribution Dispatcher Associate - Senior

Distribution Dispatcher Associate – Senior

Job Summary
Responsible for assisting in the safe and reliable operation, dispatching, and restoration of facilities for the AEP Distribution System as assigned.

What You'll Do

• Promote and enforce the Company's Safety and Health programs.
• Be knowledgeable and adhere to written company and department policy and procedures.
• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

What We're Looking For

• Bachelor's degree in any field.
• OR Associate's degree in electrical or electronic technology.
• OR High School Diploma with 2 years of experience in technical customer support and service, including successful multi‑tasking and handling of multiple programs/screens.

• Minimum 2 years of experience as a Distribution Dispatcher Associate.
• Successfully complete training and pass the examination for a Distribution Dispatcher.

• Minimum 2 years of experience as a Distribution Dispatcher.
• Successfully complete training and pass the examination for a Distribution Dispatcher Senior.

• Rotating shift work required.
• Must maintain high availability for call‑out response.
• Applicants must live within or be willing to relocate to within 30 minutes of the reporting location.
• Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position.
• Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers.
• Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity.

Distribution Dispatcher Associate: $61,647 – $77,057

Distribution Dispatcher: $72,380 – $90,475

Distribution Dispatcher Senior: $85,081 – $106,354

In addition to a competitive compensation, AEP offers a comprehensive benefits package that supports and enhances the overall well‑being of employees.

EEO Statement
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer‑employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.