Assistant Store Manager

Assistant Store Manager

Location:

Gahanna, OH

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. The position will manage the store during the Store Manager’s absence or when working opposing shifts, and will be expected to lead the store team members in servicing customers.

$10.45 – $18.00 per hour. The actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation may include annual or quarterly performance bonuses or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring they stay current on individual training.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub‑to‑store transfers, and DC add orders are processed in a timely manner, and customers are contacted upon shipment arrivals as needed.
• Utilize the electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed efficiently and friendly, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks to completion.
• Ensure team members comply with company policies, adhere to posted work schedules, obtain approvals for changes or deviations, and clock in/out accordingly.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits, preparing bank deposits, securing building and delivery vehicles, and managing security alarms.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store test equipment, and delivery vehicles.
• All other duties as assigned.

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification

• Certified Parts Professional Certification
• ASE Certification

• Competitive wages & paid time off
• Stock Purchase Plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be eligible for reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email or call (800) 471‑7431 option 1, and provide your requested accommodation and position details.

Mid‑Senior level

Full‑time

Sales and Business Development

Industries:
Retail