Community Assistant

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members. Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group.

We would love for you to join our team!

Community Assistant – a part-time role primarily responsible for providing high-quality customer service and support to our current and future residents. The position ensures excellent customer interactions and offers administrative assistance to office staff, taking pride in property upkeep and upholding the property’s reputation.

Property
:
Quarters Gainesville – a unique housing community with 251 units and 920 beds designed for University of Florida students.

Schedule
:
Part-time, variable schedule not to exceed 29.5 hours per week. Rotating nights and weekends are required and may vary based on property needs.

Compensation
: $14.00 per hour plus bonus potential.

• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with potential residents.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and front desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate it with the team.
• Respond to after‑hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

• Preference for on-site residents who are currently enrolled at the university.
• Ability to work in a growing, fast‑paced environment and manage multiple projects simultaneously.
• Strong administrative, organizational, and communication skills.
• High level of integrity and professionalism.
• Self‑motivated and enjoys working in a team environment.
• Positive and innovative approach to problem-solving.
• Proficiency in Microsoft Office programs:
  Excel, Word, PowerPoint, and Outlook.

This position is not eligible for visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.