Operations Manager for Client and Care Operations

• Flexible schedule
• Opportunity for advancement
• Training & development

Company:
Incredible Sitters

Location:

Remote, U.S.

-based (Florida strongly preferred)

Employment Type:

Part-time, with potential to grow into full-time

Schedule:

Approximately 20–30 hours per week
Compensation: $25–$28 per hour, depending on experience

Incredible Sitters is a growing childcare placement and family support company dedicated to connecting families with reliable, qualified childcare professionals. As our company expands, we are looking for an experienced Operations Manager to help strengthen our operations, support our growing team, and deliver an exceptional experience to families and caregivers.

We are seeking a highly organized, proactive, and solution-oriented Operations Manager to oversee day-to-day client and caregiver operations.

This is a leadership opportunity for someone who enjoys taking ownership, solving problems, coordinating people, and improving systems. The ideal candidate is comfortable working independently in a fast-paced, remote environment and can confidently manage operational challenges from beginning to resolution.

This is not an administrative assistant position. We are looking for someone who can take initiative, exercise sound judgment, lead operational processes, and grow into a key leadership role as Incredible Sitters continues to expand.

• Monitor open family childcare requests and ensure timely follow-up.
• Coordinate caregiver placements, introductions, interviews, and family updates.
• Maintain clear, professional communication with families throughout the placement process.
• Identify and resolve service issues while maintaining a high standard of client satisfaction.

• Oversee caregiver availability, scheduling, and coverage needs.
• Coordinate replacements and last-minute staffing changes when necessary.
• Follow up with caregivers regarding assignments, attendance, reliability, and accountability.
• Help maintain strong relationships with caregivers while ensuring expectations are met.

• Track outstanding operational tasks and ensure issues are resolved promptly.
• Coordinate internal communication and keep leadership informed of priorities and challenges.
• Identify recurring operational problems and develop practical solutions.
• Help create, document, and improve standard operating procedures (SOPs).
• Support interviews, candidate coordination, onboarding, and caregiver introductions.

• Help strengthen operational systems as the company grows.
• Support partnerships and coordinate follow-up with external contacts.
• Identify opportunities to improve efficiency, communication, and service delivery.
• Take ownership of projects and operational initiatives from start to finish.

• Previous experience in operations management, staffing, childcare administration, hospitality, healthcare coordination, client services, executive operations, or people leadership.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and meet deadlines.
• Demonstrated ability to take initiative and work independently.
• Confidence handling challenging conversations and resolving operational issues.
• Strong follow-through, attention to detail, and accountability.
• Comfortable using technology, online platforms, scheduling systems, and digital communication tools.
• Ability to work remotely and maintain consistent, professional communication.
• Experience coordinating teams, schedules, clients, or service providers.

• Experience in childcare staffing, nanny agencies, or caregiver placement.
• Previ…