Senior Director, Strategic Client & Network Operations

• Posted on October 26, 2026

• Showing 1 location Miami, FL 33146, USA
• Remote
• Travel Required :
  Yes
• Pay or shift range: $170,000 USD to $190,000 USD
• Senior Director
• Full-Time
• Requisition #: SENIO
  001080

Company Overview:
Emboss Specialty partners with health plans to simplify specialty care delivery, improve clinical and financial performance, and create a better experience for members, providers, and clients.

Emboss Specialty is a value-based specialty management company that operates like a health plan within a health plan. We help plans improve performance across specialty care and therapeutics management through provider engagement, clinical expertise, and operational excellence, delivering better outcomes, regulatory confidence, and savings of up to 30%.

Position Summary:

The Senior Director, Strategic Client and Network Operations is the senior Network leader accountable for the dedicated key health plan client relationship and for enterprise network initiatives that require executive coordination, disciplined governance, analytics, and cross-functional execution. The role serves as the client’s primary senior Network partner while also operating as a strategic extension of the EVP, Value-Based Networks across client health, network performance, financial planning, reporting, provider operations, and transformation priorities.

This leader converts payer, provider, and executive priorities into clear workplans, decisions, owners, and measurable outcomes. The role integrates client partnership responsibilities with the strategic operating work previously performed through Network Operations and Chief of Staff support, ensuring that high-priority initiatives do not stall between Network, Analytics/BI, Finance, Legal, Credentialing, Operations, Technology, and specialty leaders.

The position is designed for an executive who can move fluidly between external client leadership and internal enterprise execution. The client remains a dedicated priority; available capacity will be directed to the highest-value Network initiatives established by the EVP, Value-Based Networks.

• Dedicated senior Network relationship owner for the client across specialties, products, markets, access, contracting, implementation, performance, complaints, and growth priorities.
• Enterprise leader for Network Operations and shared-services capabilities, including repeatable workflows supporting contracting, credentialing and onboarding, training, provider support, analytics, and cross-segment execution.
• Enterprise lead for strategic Network initiatives requiring coordination across clients, specialties, analytics, finance, technology, operations, and provider-facing teams.
• Executive owner of operating cadence, portfolio visibility, prioritization, escalation, and follow-through for assigned Network commitments.
• Direct report to the EVP, Value-Based Networks; may lead assigned staff, project teams, consultants, or matrixed resources based on business need.

• Client Partnership and Governance
  • Serve as the primary senior Network relationship lead for the client and build trusted relationships with designated client leaders and stakeholders.
  • Establish and lead a disciplined governance model, including operating reviews, client health reporting, issue and decision logs, action tracking, escalation pathways, and executive updates.
  • Develop an integrated understanding of the client’s products, membership, markets, specialties, growth plans, contractual commitments, and service expectations; translate those priorities into an enterprise Network roadmap.
  • Lead client-facing discussions with concise performance updates, risks, root causes, options,…