Senior Vendor Management Professional

The Senior Vendor Management Professional serves as the liaison between the hub business and its third-party vendors, acting as the connection point between Pharmacy Hub Operations and the broader enterprise Procurement and Accounting teams. This role manages the full vendor lifecycle from business need and sourcing through contracting, onboarding, performance management, invoicing, renewal, and offboarding; ensuring hub vendors deliver against commitments while complying with enterprise policies and financial controls.

As the Pharmacy hub scales its vended and hybrid operating model, including technology platforms, benefits verification, fax and intake services, patient communications, analytics, and other outsourced capabilities, this resource will establish a consistent, disciplined vendor management framework. The role partners closely with pharmacy hub leadership, Product Management, Enterprise Procurement, Accounting, Finance, Legal, Compliance, and Information Security to ensure vendor decisions are made quickly, documented properly, and managed with clear accountability for cost, quality, and risk.

Own the end-to-end vendor lifecycle for the hub business, including intake of business needs, sourcing support, onboarding, ongoing management, renewal, and offboarding. Maintain a centralized vendor inventory for the hub, including services provided, business owners, contract terms, spend, renewal dates, and risk tier. Partner with hub leadership to align vendor strategy with the hub operating model, including build-versus-vend decisions and vendor consolidation opportunities.

Serve as the single point of contact for hub vendors on day-to-day, commercial, administrative, and escalation matters. Build and maintain positive, collaborative relationships with vendors that support hub service quality and long-term partnership.

Serve as the hub's primary liaison to Enterprise Procurement, translating hub business requirements into clear sourcing requests, scopes of work, and evaluation criteria. Coordinate hub participation in RFIs, RFPs, and competitive bids, including subject matter expert scoring, vendor demonstrations, and selection recommendations. Identify opportunities to use existing enterprise agreements and preferred suppliers before initiating new sourcing events. Ensure all hub purchasing follows enterprise procurement policies, approval thresholds, and delegation of authority requirements.

Review and negotiate vendor contract terms, defining business terms such as scope, deliverables, service level agreements (SLAs), pricing structures, and reporting requirements. Partner with Procurement and Legal on contract negotiation, amendments, statements of work, and business associate agreements (BAAs). Coordinate third-party risk, privacy, and information security reviews, ensuring vendors handling patient or client data meet HIPAA and enterprise security standards. Maintain contract documentation, compliance attestations, and audit-ready records for all hub vendors.

Manage purchase requisitions and purchase orders for hub vendors in partnership with finance and enterprise accounting teams. Validate vendor invoices against contract terms, rates, and delivered services before approval; research invoice and contractual issues and resolve discrepancies with vendors and Accounts Payable. Partner with Accounting on month-end close activities, including accrual estimates, prepaid expenses, and timely reporting of received-but-not-invoiced services. Track vendor spend against budget and forecast, and provide variance explanations to Finance and hub leadership.

Support internal chargeback and cost allocation processes where vendor services are shared across hub and enterprise pharmacy businesses.

Establish vendor scorecards and KPIs aligned to contracted SLAs, quality standards, and hub operational goals. Lead regular vendor performance reviews and quarterly business reviews (QBRs) with vendors and hub business owners. Identify performance gaps, manage corrective action plans, and apply contractual remedies such as service credits when warranted. Monitor vendor risk indicators, including financial stability, capacity, and operational resilience, and escrow concerns…