Bilingual Customer Service Representative

Job Overview

Join Florida One Insurance as a Full‑Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you'll have the unique opportunity to engage directly with customers, solving their insurance‑related problems and ensuring a positive experience.

Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base. Experience a competitive salary range from $42,600 to $92,000 annually.

• Medical, Dental, Vision, Life Insurance, Paid Time Off

With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to your unique needs. We recognize that every driver is different. Our team of experienced and knowledgeable agents helps navigate the complexities of auto insurance, ensuring you have the right protection at the best possible price.

We pride ourselves on delivering exceptional customer service, and we’re always just a call or click away to support you. Our mission is to empower clients with the knowledge and tools to make confident, informed insurance decisions.

• Check emails and voicemails each morning before assisting clients.

• Field inquiries about policies, process changes, and manage claims in both English and Spanish.

• Field calls and welcome walk‑in customers, ensuring every client feels informed, supported, and valued.

• Collaborate with agents to provide exceptional customer service.

• Strong communication abilities in English and Spanish.
• Empathy and compassion for clients in stressful situations.
• Problem‑solving skills and the ability to think critically and creatively.
• Strong interpersonal skills and a customer‑centric mindset.
• Flexibility and adaptability in a fast‑paced environment.

If you think this job aligns with your requirements, submit your application. Good luck!

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industry: Motor Vehicle Manufacturing