Sales​/Customer Representative

Benefits:

• Paid Birthday Timeoffs
• Bonus based on performance
• Employee discounts
• Opportunity for advancement

British Swim School Bullrun-Gainesville is looking for a Sales and Service Representative to join our growing team. We are seeking an enthusiastic, detail-oriented professional to deliver exceptional customer service, ensuring all experiences are personable and memorable.

Knowledge, Skills, and Ability

• Enthusiastic, assertive personality with strong sales and customer service skills.
• Effectively communicate with customers and employees; bilingual is a plus.
• Disciplined to follow schedules, policies, and procedures of British Swim School.
• Able to multi-task using phone systems and appropriate computer programs.

Roles and Responsibilities

• Provide a best-in-class customer service experience to new and existing customers.
• Meet enrollment goals through telephone calls, online chats, and emails.
• Research and stay informed of current and upcoming events and promotions.
• Resolve customer issues and complaints, and identify and escalate priority issues.
• Provide customers with product and service information.
• Process payments, changes, move-ups, orders, forms, and applications accurately into the system.
• Manage class schedules in scheduling software based on the needs of business and instructor availability.
• Attend staff meetings and ongoing training, coaching, and role-playing as requested by the Franchise Business Owner.

Qualifications

• Customer service and sales experience.
• High School Diploma