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Sales/Customer Representative
Job in
Gainesville, Alachua County, Florida, 32635, USA
Listed on 2026-01-01
Listing for:
British Swim School
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Benefits:
- Paid Birthday Timeoffs
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
British Swim School Bullrun-Gainesville is looking for a Sales and Service Representative to join our growing team. We are seeking an enthusiastic, detail-oriented professional to deliver exceptional customer service, ensuring all experiences are personable and memorable.
Knowledge, Skills, and Ability
- Enthusiastic, assertive personality with strong sales and customer service skills.
- Effectively communicate with customers and employees; bilingual is a plus.
- Disciplined to follow schedules, policies, and procedures of British Swim School.
- Able to multi-task using phone systems and appropriate computer programs.
Roles and Responsibilities
- Provide a best-in-class customer service experience to new and existing customers.
- Meet enrollment goals through telephone calls, online chats, and emails.
- Research and stay informed of current and upcoming events and promotions.
- Resolve customer issues and complaints, and identify and escalate priority issues.
- Provide customers with product and service information.
- Process payments, changes, move-ups, orders, forms, and applications accurately into the system.
- Manage class schedules in scheduling software based on the needs of business and instructor availability.
- Attend staff meetings and ongoing training, coaching, and role-playing as requested by the Franchise Business Owner.
Qualifications
- Customer service and sales experience.
- High School Diploma
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