Service Operations Assistant - Audi Gainesville

Service Operations Assistant - Audi Gainesville

US-FL-Gainesville

Job :
Type: Full-Time
# of Openings: 1
Category: Customer Service/Support
Audi

Overview

This position will provide operations support to the Service department by maintaining contact with clients while providing excellent customer service, assisting with warranty services, and acting as a liaison between the service, sales and parts departments.

• Greet clients in a friendly and professional manner.
• Respond to overflow calls for the service department as needed.
• Confirm scheduled service appointments and re-schedules no show appointments.
• Schedule appointments for clients with special parts orders.
• Manage client and internal golf cart repair orders and related phone calls.
• Maintain timely and professional contact with Service Consultants.
• Review warranty repair orders and ensure all relevant paperwork is present to ensure proper submission.
• Scan warranty repair orders and maintain log of completion.
• Ensure Extended Warranty schedule is current.
• Responsible for internal repair orders.
• Provide support in vehicle delivery and/or pick up as needed.
• Maintain job knowledge regarding the brands and keeps abreast of new products, features, etc.

• High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
• Valid driver license and clean driving record.
• Maintains a professional appearance.
• Excellent communication skills both oral and written.
• Strong customer service skills.
• Computer skills required:
  Proficiency in Microsoft Office (Outlook, Word, Excel, etc.)
• Able to work comfortable in a team environment and independently.

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Required

Preferred

Job Industries

• Other