Brand Excellence Administrator

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Free uniforms
• Wellness resources

The Brand Excellence Administrator will be responsible for assisting the franchise in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. This position requires a dependable individual able to serve in an administrative capacity. The Brand Excellence Administrator is expected to develop mastery of all shift roles and provide evaluation, training, and ancillary support to the franchise.

Additionally, qualified candidates should be willing to provide and/or support community outreach or promotion. The individual is expected to assist the Franchise in pursuit of operational objectives including but not limited to: staff level support, outreach, public relations, human resource training and support including club policy, procedures, and environment.

• Assist in the sustainment of a high performing club and team centered upon customer service excellence.
• Elevate club level atmosphere through high energy and focus upon club operation optimization.
• Administrate in conjunction with Franchise Management and provide backup support to Club Management. Assist Management with communications including scheduling, training, and supervising staff.
• Member service oversight – ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating member, guest, and/or employee issues or concerns.
• Involved in all front desk related activities including:
  • Receive phone calls in a friendly tone and provide administrative assistance with questions or concerns.
  • Greet and register members and guests.
  • New member enrollment.
  • Conduct tours.
  • Facilitate all member requests, issues and questions.
• Provide ancillary oversight on club cleanliness and maintenance.
• Provide assistance in ordering and receiving supplies.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup staff support.

• Dynamic, diligent, driven.
• Hard working, enthusiastic and energetic fitness/wellness influencer/motivator.
• Sharp focus and strong problem resolution skills.
• Superior customer service skills with a clear passion for health, fitness, and wellness.
• Experience working as a Member Service Representative at Planet Fitness considered a plus.
• Critical thinking, integrity, and diplomacy necessary.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification recommended.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Potential for prolonged standing and walking during shift.
• Engaging personality able to motivate others through clear, confident, and effective communication.
• Club operations may necessitate occasionally lifting of up to 50 lbs.
• May have exposure to chemicals and disinfectants necessary to mitigate potential biohazards.