Veterinary Client Services Supervisor - Emergency & Critical Care

Job No: 541680

Work Type:
Full Time

Location:

Main Campus (Gainesville, FL)

Categories:
Executive/Director/Management

Department:  - VM-SAH CUSTOMER SERVICE

Classification

Title:

Vet Client Services Supervisor (TEAMS)

Classification

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

Are you passionate about quality patient care and providing excellent client service? The UF Small Animal Hospital is seeking a highly-motivated supervisor to join our Emergency & Critical Care team.

The supervisor oversees approximately 7-9 full-time team members along with several part-time team members that work for our Emergency & Critical Care Client Services desk. This position requires a composed, sincere individual capable of handling a wide variety of situations even under the most stressful conditions. The individual should be highly motivated and well-organized, and must possess good public relations skills, excellent communication skills, a strong financial background, and the initiative to problem solve.

This role requires good interpersonal and active listening skills, confidence in handling customer interactions, experience with relationship building, and the ability to project a professional image.

This position is considered essential personnel, and the individual will be expected to work holidays on a rotating schedule as well as potentially weekends and other days or shifts in order to adequately staff the hospital.

$26 - $29/hour

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

• Knowledge of medical terminology, anatomy, and terminology.
• Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
• Experience with budgets and staff scheduling
• Demonstrate consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other members of the patient care team
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner
• Ability to effectively maintain a working environment while in stressful situations
• Critical thinking skills and a positive attitude
• Able to think independently and demonstrate good problem solving skills

Yes;
Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

15 October 2026

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call  or the Florida Relay System at  (TDD) or visit Accessibility at UF.

This position is eligible for Veteran's preference.