Member Associate​/Shift Lead

Position: Member Associate/ Shift Lead
Benefits:

• Free uniforms
• Vision insurance
• Competitive salary
• Dental insurance
• Employee discounts

Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR
We enrich the connection between people and their dogs.

VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond front desk duties
• Competitive hourly base pay, plus tips
• Free monthly services for your pup!
• Merit-based pay increases

About the Position:
The Member Associate / Shift Lead is a key position s position supports the Scenter Manager in daily operations. The Member Associate / Shift Lead communicates wellness plan for dogs to pet parents and focused on selling memberships while providing exceptional service to every customer. This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment
• Weekend availability

Who We Are Looking For
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Support daily operations at the scenter.
• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads;
  Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations;
  Resolve customer concerns;
  Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management;
  Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards