Bilingual Healthcare Customer Specialist; English​/Spanish

One of the
Fastest Growing
U.S. Staffing Firms
6 years in a row

Supplier Excellence Awards
from Leading MSPs
For overall performance across
their portfolio programs

One of the Largest
Diversity Staffing Firms

One of the Largest
Staffing Firms in US

Job Title:
Customer Service Rep

Location:
Margate FL 33063

Duration: 3 months (May extend)

Position

Schedule:

8:00 a.m. to 5:00 p.m. Monday to Friday

• 
  Spanish is required.

Description:

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
• Identify and direct beneficiaries to the most appropriate, cost effective medical care.
• Processes request for authorization according.
• Fluent in English for both speaking and reading.
• Commitment to offering quality service to internal and external customers.
• Ability to respond quickly and proactively to customer queries.
• Demonstrated teamwork through flexibility and reliability; superior customer service skills
• Ability to adapt to varied situation and exercise sound judgment.
• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.
• Call center experience may be required.
• Proven ability to quickly learn new systems and processes.

Bilingual English-Spanish (reading and writing), Customer Service Skills, and medical office experience preferred.

All your information will be kept confidential according to EEO guidelines.

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