Specialist, Enrollment Services

Join Our Team!

Valencia College is now hiring a part–time Specialist, Enrollment Services to join the Enrollment Services department at the West campus.

The ideal Candidate will:

• Experience in higher education or student services.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical‑thinking skills.
• Ability to work well with a team.
• Knowledge of financial aid and enrollment policies.

The Student Services office provides developmental advising which includes life, career, and educational planning. We also help with interpretation of assessments, strategies to address academic and personal challenges, programs to encourage student success skills, assistance with understanding academic policies, preparation for university transfer, and financial aid assistance.

• FICA Alternative to Social Security
• Free Lynx Bus Transportation
• Retirement Saving Options
• Educational and Professional development opportunities for you and so much more….

• This position operates in a fully onsite environment.
• This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S.
• Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered.
• Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position.
• Selected candidates recommended for hire may be required to complete pre‑employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process.

Position Number: HR0041

Job Title:

Specialist, Enrollment Services

Job Type: Staff

FT/PT:
Part‑Time

Employee Class

Description:

C3‑Staff PT (ed. support)

General Position

Description:

Responds to inquiries received by phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.

Flexible Work Arrangement:
Primarily Remote:
Employee performs the majority of job duties remotely and may occasionally work on site, based on operational needs with advance notice, when possible.

Grade: 2023

Exemption Status:
Non‑Exempt

Posting Number: S4213P

Location(s):

Proposed Work Schedule (Please note hours subject to change based on business needs):

Monday
-Thursday: 12:00pm-6:00pm

Friday: 12:00pm-5:00pm

Hours subject to change based on business needs

Salary Range: $17.92 per hour

Essential Job Functions:

1. Receives multi‑channel inquiries (phone, email, chat, SMS, etc.) and uses a developmental approach to empower and assist students with completing all steps to enrollment.
2. Assists students with determining the status of their application, enrollment, and financial aid and resolves problems at early stages.
3. Determines when a student has encountered deeper problems and creates work tickets to refer case to the appropriate department.
4. Orients students to online tools available and the features of Atlas.
5. Answers questions about Valencia’s services, hours, and materials…