Field Service Manager Gainesville, FL

Overview

Satellites Unlimited, LLC is a regional service provider in the paid satellite TV industry with 14 office locations and over 300 employees. We are an employee-owned organization and a regional service provider for DISH Network in AL, MS, FL, LA, GA, AR, TN and NC. We provide video, internet, home automation, security, and sound system installations and invest in our team to serve over 200,000 customers annually.

We value our people and recognize accomplishments both personally and professionally. Check out how we are doing it on social media.

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• The Field Service Manager (FSM) provides coaching and troubleshooting support for a team of 8-12 satellite installation technicians.
• Enhance the quality of services provided to DISH Network customers in a safe, values-driven environment.
• Motivate and build a winning culture; train, develop, coach, and mentor team members to high performance.
• Follow defined work processes and standards while fostering a positive culture.
• Upsell products and services on-site in customers  homes where appropriate.
• Identify and address issues affecting employee satisfaction and retention.
• Lead a team that achieves high customer satisfaction (extremely satisfied customers).
• Conduct performance reviews, coach on work-related issues, monitor workload, and review performance.
• Provide technical troubleshooting and support to technicians; share information with the team as appropriate.
• Inspect work areas, tools, and equipment; provide safety training to prevent unsafe conditions.
• Conduct technician team load-out meetings; complete van inspections, maintenance, and cleaning.
• Investigate accidents or injuries and prepare findings reports.
• Maintain a safe work environment by following safety policies.
• Lift up to 80 pounds, climb ladders up to 40 feet, work in tight spaces, and work outside in all weather conditions.
• Stand for extended periods.

• 3+ years managing service/repair personnel.
• Strong communication skills and ability to develop and lead teams.
• Hands-on field technical experience is a plus.
• Ability to manage and prioritize multiple tasks/projects.
• Excellent communication skills (oral, written, and presentation).
• Demonstrated effective computer and technology skills.

• Insurance benefits including medical, dental, and vision, plus short-term and long-term disability.
• Access to 24/7 TELADOC Services.
• 401(k) retirement plan with 24/7 online access.
• Performance bonus upon meeting company metric goals.
• Employee Stock Ownership Program with shares allocated to every team member.
• Paid vacation: 10 days in the first year.
• Rewards and recognition programs; promotional opportunities; ongoing training and development.
• Employee Assistance Program with legal assistance, child and elder care, and other services.
• Tuition reimbursement up to $3,000 per calendar year.

The base salary is $54,000 per year with an additional annual bonus potential of up to $27,400.