Front Desk Representative - Gainesville

Key Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign-in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself, and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account. Scan any new insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patient’s account in Athena.
• Ensuring the patient’s insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check‑in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patient’s signature.
• Upload any outside patient’s imaging CD’s into Medview PAC’s system.
• Preparing all paperwork for next day’s clinic.
• Schedule patients follow‑up appointments.
• Complete end-of‑day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• All other duties as assigned.

• High School Diploma.
• 2 years experience in a medical environment.

• Entry level

• Full-time

• Management and Manufacturing