Coordinator Surgical​/Financial Services | ENT and Allergy - Oaks

Provides exceptional, patient-centered support by coordinating the scheduling, financial, and communication processes for patients undergoing major and minor surgical procedures.

• Verifies insurance coverage and benefits and obtains required prior authorizations.
• Prepares, communicates, and explains patient estimates for multiple services prior to treatment.
• Identifies and collects required prepayments and provides comprehensive financial counseling.
• Establishes payment plans and assists uninsured patients with obtaining available financial sponsorship.
• Updates and maintains accurate demographic and financial information for UF Health Physicians and the UF Health System.
• Independently maintains surgical calendars and effectively manages operating room utilization to maximize efficiency and reimbursement.
• Prioritizes and posts surgical cases while coordinating the multiple requirements and special needs associated with each patient's surgical experience.
• Serves as a key point of communication among physicians, patients, and insurance payors to ensure accurate scheduling, timely communication, patient education, and a seamless surgical process.
• Collaborates with internal departments and clinical teams to facilitate successful patient outcomes.
• May be required to float to other practices or adjust work hours as needed to meet staffing and operational needs.

• High school graduate or equivalent.
• Three years of business/financial/physician practice experience required.
• Working knowledge of CPT and ICD'9/10 diagnosis coding required.
• Four-year degree may substitute for two years of financial/physician office experience.
• Associates degree or equivalent course work may substitute for one year experience.
• EPIC system knowledge preferred.
• Excellent communication, organization, and problem solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multitask, prioritize responsibilities, and function in a team environment are necessary attributes of the successful incumbent.

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