Distributed Computer Systems Specialist

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Requisition No:867384

Agency:
Department of Health

Working Title:

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -

OPEN COMPETITIVE - Anticipated Vacancy

Your Specific Responsibilities:

This is a technical consortium level position supporting 10 County Health Departments. This position is intended to assist the System Administrator in supporting the CHD users with hardware, software and networking functions. Support will require frequent travel to consortium CHDs for on-site support. Duties include assisting DCSA with LAN and WAN support at the local and regional level. Also, varied other duties may be assigned.

Performs workstation/server setup and configurations, network settings and peripheral device installation within assigned consortium CHDs.

Monitors the use of software and hardware throughout the consortium - provides on-going identification and resolution of user needs through the use of on-site, phone, and remote user support.

Assist, coordinates, installs and implements distributed computer system hardware, software, and communications components including enhancements and upgrades

Performs diagnostics and troubleshoot methods to resolve hardware & software problems in the consortium CHDs

Maintains a work plan and schedule for consortium support. Generates and tracks and process assigned help tickets thru our Help Desk Application.

Assist in the preparation of and provides training for the proper use of computer equipment and assist in system documentation and distribution as directed by Supervisor

Other duties as assigned

Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format.

Responds to notifications of suspected or confirmed viruses. Acts accordingly to quarantine devices which are infected.

As an Information Custodian, develops, maintains and ensures adherence to Department of Health and ACHD security policies, protocols and procedures. Delegates, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol – Security 3.V.

May be required to work extra hours or days in the event of an emergency. Extended hours support or Subject to Call may also be required.

Personal vehicle must be used for travel in the event a State vehicle is unavailable. Mileage will be compensated at the current state approved reimbursement rate.

Required Knowledge, Skills, and Abilities:

Knowledge of distributed processing operations, procedures, and equipment.

Knowledge of problem solving techniques.

Ability to process information logically and solve problems.

Ability to develop training programs related to distributed processing

Ability to monitor and resolve problems with distributed systems components.

Ability to identify and define user task needs

Ability to communicate effectively.

Ability to plan, organize and coordinate work assignments.

Qualifications:

Preferred - industry certification such as CompTIA A+, Network+, Security+, etc.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation:
We search for creative solutions and manage resources wisely.

Collaboration:
We use teamwork to achieve common goals & solve problems.

Accountability:
We perform with integrity & respect.

Responsiveness:
We achieve our mission by serving our customers & engaging our partners.

Excellence:
We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

224 SE 24th Street Gainesville FL 32641 Travel 50% of the time

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation…