Technician - IT

Full-Time | Information Services | $20.69/hour | Non-Exempt

Meridian has provided compassionate mental health and substance use services for more than 50 years, helping individuals and communities across North Central Florida build healthier futures.

Looking for an IT career where you can put your troubleshooting skills to work, continue developing your technical expertise, and support an organization making a meaningful difference in the community?

As an IT Technician at Meridian
, you'll play an important role in keeping our teams connected and our technology running smoothly. You'll provide hands‑on and remote technical support across our multi‑site environment while gaining experience with hardware, software, networking, Microsoft 365, telecommunications, endpoint management, and other technologies.

Whether you're resolving an employee's technical issue, preparing equipment, supporting one of our locations, or helping implement new technology, your work helps Meridian's employees stay focused on what matters most: providing care to the individuals and communities we serve.

• Competitive pay: $20.69/hour
• Generous PTO for vacation, sick leave, and holidays
• Medical, dental, vision, life insurance, and long‑term disability
• 403(b) retirement plan with company match
• Tuition reimbursement to support continued education and career growth
• Professional development and opportunities to pursue role‑relevant IT certifications
• Employee Assistance Program and wellness resources
• Additional employee discounts and perks
• The opportunity to build your IT experience in a multi‑site healthcare environment

As an IT Technician, you'll serve as Tier 1 technical support for Meridian employees and help maintain the technology that supports our day‑to‑day operations.

Your responsibilities may include:

• Provide on‑site and remote support for computers, laptops, printers, phones, tablets, mobile devices, software, and other technology.
• Respond to support tickets, calls, and emails promptly while providing friendly and professional customer service.
• Install, configure, update, troubleshoot, and maintain workstations, phone systems, software, and related equipment.
• Diagnose hardware and software issues and work toward timely solutions that minimize employee downtime.
• Complete weekly branch runs and provide technical support across Meridian locations.
• Assist with routine and emergency IT maintenance.
• Maintain structured cabling, cable management, equipment, and IT‑related inventory.
• Maintain accurate support tickets, service logs, incident records, and IT asset documentation.
• Coordinate with hardware and software vendors on upgrades, testing, repairs, and technology implementations.
• Develop and maintain troubleshooting guides, standard operating procedures, and user‑friendly resources.
• Provide basic technology training and assistance to Meridian employees.
• Support colleagues and assist with the onboarding and training of new team members.
• Follow HIPAA requirements, data security practices, organizational policies, and applicable audit requirements.
• Participate in after‑hours and on‑call support as required based on department schedules.

Education & Experience:

• Associate's degree in Information Technology, Computer Science, or a related field required; bachelor's degree preferred.
• Relevant technical certifications may substitute where applicable.
• 2-4 years of hands‑on IT support experience in helpdesk, field technician, desktop support, or a similar technical support role.
• Experience providing both on‑site and remote troubleshooting, preferably in a multi‑site environment.
• Previous experience supporting healthcare or another regulated environment is…