Helpdesk Analyst II — Escalations & ITIL Leader
Listed on 2026-10-09
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Alcora Corporation is seeking a Helpdesk Analyst II to join our IT team in Doral, Florida. You will resolve customer issues and handle day-to-day requests via phone, email, and chat, escalating when needed.
You will mentor junior analysts, review tickets for SLA compliance, and lead root-cause analyses to implement permanent fixes. Experience with AD, O365/M365, SCCM/Intune/JAMF, and ITIL is required.
This is a strong position to take on the Helpdesk Analyst II — Escalations & ITIL Leader role at Alcora Corporation.
We appreciate your interest in this position.
Join Alcora Corporation and contribute to our ongoing work.
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This posting is for the Helpdesk Analyst II — Escalations & ITIL Leader role at Alcora Corporation, based in FL, United States.
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