End User Computing Spec III

Job no: 541660
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Computer Science, Information Technology
Department:  - ED-INSTRUCTNL - INFO TECHNO

Classification

Title:

End User Computing Spec III

Associate's degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

Job Description:

The End User Support Specialist III is a hands-on technical support and systems-support position operating under the direct supervision of the IT Manager. The position does not supervise employees and does not have formal management responsibilities.

The position requires strong working knowledge of SCCM/Intune, JAMF, Active Directory, Microsoft Exchange and identity/access management, together with broad technical knowledge across end-user computing, endpoint management, hardware and software troubleshooting, networking, security, and enterprise technology services.

The employee is expected to independently resolve routine and moderately complex technical problems and provide a higher level of technical support for identity, access, endpoint, and user-computing issues. Unusual, highly complex, security-sensitive, or enterprise-level matters are coordinated with the IT Manager, other College IT personnel, or UFIT.

Success in this position requires strong customer service, technical problem-solving,adaptability, communication, documentation, and collaboration.

• Team Lead for endpoint management services, including operating system deployment, imaging, upgrades and migrations, software packaging and distribution, patch and update management, device provisioning and configuration, and endpoint security.
• Responsible for ensuring the reliable deployment, maintenance, security, and lifecycle management of College-managed computing devices while supporting a consistent and compliant user computing environment.
• Assists with development and maintenance of scripts, workflows, automation tools, and other processes that improve Active Directory administration, account management,endpoint management, software deployment, and IT support.
• Manages print infrastructure, including print servers, printer deployment, driver management, and print queue administration.
• Supports replacement, inventory, and retirement of College technology according to established University and College standards.
• Maintains expertise in workstation automation technologies by staying current with emerging industry trends, management platforms, hardware innovations, and software solutions. Evaluates new technologies and best practices to improve device deployment, management, security, and operational efficiency.

• Administers and supports the College’s Active Directory environment, including user and computer account management, organizational units, security groups, Group Policy, authentication services, permissions, and access controls. Ensures secure, reliable, and efficient access to College technology resources in accordance with University and College standards and best practices.
• Administers and supports user provisioning and access management for Active Directory-integrated services, including file services and shared mailboxes. Supports access administration for Exchange mailboxes and groups, Listservs, Lenel access controls, and other College resources. Ensures appropriate access is granted, modified, and removed in accordance with established security standards and business requirements.
• Troubleshoots authentication, authorization, permissions, Group Policy, directory synchronization, and other identity-related issues affecting College users and devices.

• Provides responsive technical support to College faculty, staff, researchers, students, and other stakeholders for computer hardware, software, operating systems,applications, peripherals, multimedia technologies, and University technology services.
• Troubleshoots and resolves hardware, software, configuration, authentication, connectivity, permissions, and other end-user technology issues. Identifies recurring problems and works with the IT Manager and other technical personnel to implement appropriate corrective or preventative solutions.
• Assists users with account…