End User Computing Spec

Apply now Job no: 540414
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Veteran's Preference Eligible
Department:  - HA-INFORMATION TECHNOLOGY

End User Computing II

Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience

Provides Tier-2 hardware and operating system support for end user computing equipment including workstations, printers, scanners, and mobile devices. May also include specialty computing devices which interface with clinical or research equipment.

Provides Tier-1 support for telephony, network, and audio-visual devices or services. Support includes standard configuration and/or troubleshooting steps as documented in process documentation and the knowledgebase. Escalates unresolved incidents to the appropriate Tier-2 support team.

Provides Tier-2 support for enterprise and unit level applications which support clinical, educational, research, and administrative functions. Support includes client installation and configuration, basic functionality troubleshooting, and assistance with application features or interfaces

Documents all work and processes in service management systems, performs initial hardware and software setup and reimages production systems; provides customers guidance and instruction on the use of hardware and software

Contributes to the improvement of workflow processes, knowledge support systems, and IT provided services through active participation in team meetings. Participates in technical and customer service training initiatives and inter-team technical projects as directed

$53,000

Associate’s degree and two years of appropriate experience; or a high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience. Class E Driver's License is required.

Demonstrated knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair.

Experience with supporting enterprise environments (10,000+ devices) and/or supporting academic health centers / clinical care;

Working knowledge of common administrative, educational and research applications and services and familiarity with service management industry best practices is strongly preferred.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.

Yes

17 Sep 2026 Eastern Daylight Time

Open until filled

The University of Florida is an Equal Employment Opportunity Employer.

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