IT Generalist
Listed on 2026-10-31
-
IT/Tech
IT Support, Systems Administrator
Job no: 541873
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology
Department: - SH-INFORMATION TECHNOLOGY
Title:
IT Generalist I
Bachelor's degree in an appropriate area; or an equivalent combination of education and experience.
Job Description:The Opportunity
Are you passionate about technology, problem-solving, and supporting services that make a difference in people’s lives? The UF Student Health Care Center is looking for an IT Generalist I to join our Student Life Technology Services team. In this role, you’ll provide technical support and systems administration for clinical care, pharmacy services, and administrative operations. You’ll work with end user computing, departmental directories, endpoint administration, Microsoft 365, Active Directory, Group Policy, Microsoft Entra , and Microsoft Intune to keep SHCC technology reliable, secure, and running smoothly.
Your day-to-day will involve investigating and resolving technical issues, evaluating user needs, implementing approved solutions, documenting your work, and supporting technology projects. You’ll collaborate with SHCC leadership, SLTS, UFIT, UF Health IT, the EPIC EHR Specialist, and vendors to protect confidential information and minimize disruptions to patient care. This is a great opportunity for someone who enjoys working independently, providing responsive customer service, and applying technical expertise in a collaborative, mission-focused environment.
support and clinical technology operations
Provide onsite and remote support for desktops, laptops, mobile devices, printers, scanners, telephony, and related peripherals. Diagnose hardware, operating system, application, authentication, and connectivity problems; resolve routine and moderately complex incidents using independent technical judgment. Prioritize requests by clinical and operational impact, document troubleshooting in Team Dynamix, and coordinate escalations through resolution. Support workstation access to Epic Hyperdrive/Citrix, document scanning and eFax, dictation tools, pharmacy applications, and connected clinical peripherals in coordination with application owners and vendors.
Validate restored service with users; refer application build, clinical configuration, and specialized equipment changes to authorized owners.
Administer SL/SHCC Active Directory OUs, computer objects, authorized user and security group changes, and departmental access permissions within delegated rights. Configure, test, maintain, and troubleshoot departmental Group Policy Objects (GPOs), including policy inheritance, filtering, application, and conflicts; coordinate shared or centrally managed policies with SLTS and UFIT. Use delegated Microsoft Intune permissions to enroll and configure devices, deploy approved applications and configuration profiles, monitor compliance, and resolve endpoint management issues.
Use delegated Microsoft Entra s to manage authorized group membership and device records and troubleshoot identity and access issues. Maintain approved endpoint security settings, encryption, patches, and configuration standards. Document, test, and implement changes with appropriate approval and rollback procedures.
Support Microsoft 365 (Office 365), including Outlook, Teams, One Drive, and SharePoint. Troubleshoot synchronization, file access, sharing, collaboration, and user profile issues; assist with approved migrations from legacy storage and profiles to One Drive and other supported services. Coordinate onboarding, role changes, and separation tasks with supervisors, the departmental DSA,…
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