Market Manager

3 days ago Be among the first 25 applicants

The Market Manager is responsible for leading the daily operations of the branch to ensure exceptional customer service, drive office deposit growth by obtaining new business clients, cross-sell to current customers, and provide outstanding customer service and solutions that retain clients, while maintaining compliance with internal policies and external banking regulations. The Market Manager oversees daily branch operations including cash management, audits, and security procedures.

This role leads the Personal Bankers in the assigned market, including attracting, developing, coaching, and retaining this talent. The Market Manager supports Personal Bankers on a regular basis and handles customer transactions and inquiries as needed. This position combines leadership, sales, and operational oversight to meet and exceed market goals while fostering a positive and productive team environment. The Market Manager is accountable for generating name recognition in the community and serves as a brand ambassador for the market.

The Market Manager must learn and adhere to all regulatory guidelines.

• Lead, coach, mentor, and develop branch team to achieve individual and team performance goals.
• Improve revenues, manage expenses, create an environment that exceeds client expectations, and foster a growth mentality within the market.
• Interview, hire, evaluate performance, and take disciplinary action for branch staff. Ensure staff completes all required learning/training in a timely manner.
• Foster a customer-focused, high performance team environment that promotes teamwork, positive energy, creativity, and professionalism to grow deposits, increase product utilization, and boost revenue.
• Manage escalation of customer service problems/requests, proactively seek answers/solutions, and follow up to ensure customer needs are met.
• Build new and expand existing customer relationships through consultative conversations and ensure courteous and professional treatment during all service interactions.
• Ensure accurate processing of transactions including account openings/closings, teller transactions, wires, and credit applications. Responsible for branch opening/closing, reporting, and dual control functions.
• Fulfill customer service needs via phone, email, or client visits; work with Personal Bankers to ensure satisfaction. Cross-sell to current customers, identify additional needs, and refer to business partners. Ask clients for referrals of other businesses.
• Act as brand ambassador by networking to improve presence and reputation of the bank. Attend local events, chamber functions, association meetings, and community service opportunities. Schedule and attend business visits to promote the bank.
• Comply with all bank policies and procedures including BSA/AML and regulatory requirements. Complete all assigned training.
• Provide best-in-class service with innovative and creative solutions, and interact with employees to promote teamwork and professionalism. Represent Florida Capital Bank as a respected business professional.
• Perform other duties as assigned, including special projects.

• Bachelor’s degree in finance, business, marketing, or related field; or equivalent combination of education and work experience.
• Minimum of 5 years’ experience in a bank or credit union in a sales-oriented position, including at least 2 years in a leadership role.
• Knowledge of retail banking rules, regulations, products, and services.
• Strong persuasive communication skills and networking ability; comfortable approaching professionals to promote the bank. Must proactively follow up with customers and prospects.
• Sales and service-focused team player with strong organizational skills.

• In-depth knowledge of branch operations, including teller and customer service functions.

• Ability to read, analyze, and interpret complex documents.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to make effective and persuasive speeches/presentations.

• Ability to add, subtract, multiply, and divide.
• Ability to calculate figures/amounts such as discounts and interest.

• Ability to apply principles of logical/scientific thinking to a wide range of problems.

• Proficient in spreadsheets, Microsoft Office programs, and bank systems.

• Regularly required to walk, sit, talk, hear, and drive.
• Frequently required to stoop, kneel, or crouch; use hands and arms.
• Occasionally lift/move up to 15 pounds.
• Requires close and distance vision.
• Physical stamina required for daily travel to customer/prospect offices.
• Travel to restaurants or venues for client meetings common.
• Attendance at before/after hours or weekend events required (approx. 2 times per week).

• Mid-Senior level

• Full-time

• Banking