Supervisor - Hospice Access Center

Job Category:
Nursing
- Registered Nurse

Work Shift/

Schedule:

8 Hr Morning
- Afternoon

Responsible for coordinating the Access Center of the hospice program including the Intake and Admission Nurses. Responsible for coordinating the different hospice levels of care to appropriate patients. Responsible for day to day management of patient care admission activities and supervision of clinical personnel to ensure excellent patient care outcomes and in compliance with state and federal regulations, organizational policies and accreditation standards.

Responsible for the hiring, training, development, competence, and retention of intake and admission staff. Monitors and assures the proper utilization of resources striving to improve financial targets. Provides admission training to clinical staff and assists with admission visits as needed.

• Licensure or other certifications:
  Registered Nurse from a state approved University or school of nursing.
• Current professional licensure.
• Maintains BLS certification.
• Educational Requirements:
  
  Associates Degree.
• Minimum Experience:
  
  Four (4) years of clinical experience, preferably in hospice or home health with Bachelor's degree;
  Associate's degree and 6-7 years equivalent experience considered.
• Proven ability to work within an interdisciplinary setting.

• Preferred Licensure or other certifications: CHPN.
• Preferred
  
  Educational Requirements:
  
  Bachelors Degree in Nursing.
• Preferred Experience:
  
  Management experience.

• Strong interpersonal and communication skills.
• Sense of humor and empathy with ability to mentor, lead and develop staff.
• Clinical skills, organization, and management skills.
• Proficient with computers and software applications.
• Organized with an ability to set priorities and use time effectively.
• Excellent critical thinking and decision making skills.
• Ability to handle a workload that fluctuates greatly based on rapidly changing situations.
• Ability to understand complex Medicare/Medicaid regulatory and accreditation requirements and standards, policies and procedures.
• Excellent skills in organization and attention to detail.
• Action and goal oriented.
• Self-directed.
• Ability to analyze and correlate clinical care with financial and regulatory requirements and accreditation standards and to propose and implement processes to ensure compliance with same.

• Responsible for Human Resource management of all direct report staff.
• Responsible for recruitment, hiring, development, supervision, and retention of all direct report staff positions.
• Ensures effective communication with staff via meetings and other formats.
• Ensures competence and quality of care delivering a high standard of care delivery.
• Conducts quality monitoring, documentation audits, performance evaluations and counseling to direct staff to ensure compliance with policies and procedures, state and federal regulations and accrediting bodies.
• Responsible for intake and admission staff productivity and efficient resource utilization.
• Ensures work schedules and assignments of staff to ensure adequate coverage to meet patient/family and of the organization needs of the organization.
• Collaborates with the Hospice Leadership Team to ensure optimal functioning of intake/admission department.
• Directs the implementation of improved work methods and procedures to ensure nursing services are delivered in accordance with regulations and policy.
• Participates in the development and implementation of annual Performance Improvement Plan.
• Serves as a member of the Survey Readiness Team.
• Reviews all standards annually and participates in action plans as indicated.
• Oversees and coordinates as needed all admission training of clinical and other IDT staff.
• Assists the Hospice Executive Director in preparation of an annual budget for the intake and admissions department and monitors and controls allocation of resources according to budgetary limitations.
• Identifies opportunities for additional or improved services to address unmet customer needs.
• Participates in development and revision of policies and procedures as appropriate.
• Supervises the planning and delivery of patient/family care and provides guidance in communication, coordination and effective operation relating to patient care, utilizing clinical knowledge and knowledge of current regulatory and reimbursement changes.
• Maintains a monthly schedule to…