Community Assistant

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group.

We would love for you to join our team!

Full-time

The Community Assistant is primarily responsible for generating new leases and renewals through peer engagement, providing exceptional customer service, and supporting day to day office operations. This individual will act as the first point of contact for prospective residents, conduct tours, and represent the property both on and off campus. A successful Community Assistant will provide excellent customer service to residents and prospects, execute on day-to-day property operations, and support efforts to ensure the property meets or exceeds leasing and occupancy goals each year.

The Quarters Gainesville is a garden-style student housing community in Gainesville, Florida, designed to serve students attending the University of Florida. The 251-unit, 920 bed community offers 3 and 4-bedroom units with amenities that include a resort-style swimming pool, fitness center, grilling station, and much more. The Quarters provides team members with opportunities to develop and grow their careers while delivering an unmatched living experience for our residents.

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $16.00 per hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas. Regularly walk and maintain the tour path, model unit, and amenity spaces.
• Serve as the first point of contact for prospective residents and community inquiries.
• Conduct property and unit tours, present leasing options, and answer questions about community features and amenities.
• Maintain consistent follow-up communication with prospects via phone, text, and email within property management systems to maximize conversions.
• Drive leasing traffic through on-campus outreach and peer networking.
• Participate in the planning and execution of resident events, move-ins, and community activities.
• Support lockouts for residents after hours, when assigned.
• Act as a property ambassador both on and off campus, promoting the community in a positive and professional manner.
• Provide first-level support and resolution for prospects, residents, and guarantors.
• Clean the model unit, clubhouse, and other amenity spaces as assigned.
• Process, organize, and distribute resident packages as assigned.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Assist in the annual unit…