Restaurant Shift Leader

1 day ago Be among the first 25 applicants

This range is provided by Zaxbys. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.00/hr - $17.00/hr

Shift Leaders oversee the people, processes, and products required to execute a shift. They set shift goals, assign tasks to team members, ensure processes are properly followed, and respond to guests' needs.

• FREE Meals On Shift & 50% Off Meals Off Shift
• Flexible Schedule
• Early Access to Pay
• Paid Training
• Opportunities to Advance

• Recognition Program
• Employee Referral Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Employer Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)

• Complete all training requirements including Zaxbys Shift Leader Development Plan, Food Safety Certification, and any additional training required by Zax LLC.
• Creates a culture of high-performance and trains and coaches team members to meet all company standards.
• Mentor, coach and develop team members and communicate performance concerns to your General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts.
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary.
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guests' satisfaction.
• Plan shift duties and ensure opening and closing duties are complete.
• Collaborate with the management team to develop goals and report back to management on goal progress.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Follow company cash management policies.
• Maintain compliance with federal, state, and local laws and guidelines.
• Utilize management tools and keep neat, accurate, and current records.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Ensure the team works safely and follows all safety guidelines and procedures.
• Immediately report all human resources and risk management concerns to your General Manager and District Manager.
• Escalate other concerns to your supervisor when appropriate.
• All other duties necessary to ensure restaurant operations function properly.

• Must be 18 years of age or older.
• Must have reliable transportation.
• Available to work a minimum of 5 days and 32 to 40 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
• Leadership experience preferred.

• Sit, stand, and walk continuously.
• Occasionally stoop, bend, crouch, or climb, including the use of ladders.
• Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead.
• Continuous use of hands and wrists for grasping and fine manipulation.
• Communicate proficiently through speech, reading, and writing.
• Maintain effective audio-visual discrimination and perception to observe and respond to the environment.
• Work in an environment that features hot and cold temperature variations and exposure to food allergens.
• Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment.

Entry level

Full-time

Other

Restaurants

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