Assistant Manager

We're looking for a positive, enthusiastic, people-oriented Assistant Manager who brings a passion for superfoods, healthy living, and (of course) fruit. Working closely with the General Manager, the Assistant Manager supports daily shop operations and helps create a vibrant, welcoming environment for both team members and guests, from training and mentoring new staff to resolving operational challenges with a strategic, solutions-focused mindset.

Checks products to ensure consistency, palatability, and quality.

Investigates and resolves complaints regarding food quality, service, and accommodations.

Monitors food preparation methods, portion sizes, garnishing, and presentation to ensure alignment with company standards.

Performs food preparation or service tasks as needed, including prepping, clearing tables, and serving food and drinks.

Schedules staff hours using appropriate systems/software and assigns duties to ensure economical use of food and timely preparation.

Organizes and directs worker training programs, resolves personnel problems, and evaluates employee performance.

Assesses staffing needs and recruits new hires using company methods such as ADP WFN, advertisements, or job fairs.

Fills in for the General Manager during extended absences.

Reviews work procedures and operational problems to identify ways to improve service, performance, or safety.

Schedules and receives food and beverage deliveries, verifying product quality and quantity.

Maintains food and equipment inventories and keeps inventory records.

Monitors compliance with health and fire regulations related to food preparation, service, and building maintenance.

Adheres to company opening and closing procedures and maintains accompanying records.

Orders and purchases product, equipment, and supplies.

Arranges for equipment maintenance and repairs, and coordinates services such as waste removal and pest control.

Utilizes the POS system, operates the cash register, and makes bank deposits.

Completes business or government forms, and maintains records, reports, and safety files.

Internal Partners General Manager Shift Leaders Team Members Area Manager

External Partners Vendors & Suppliers Guests

Product quality:
Food consistently meets Playa Bowls' standards for taste, presentation, and portioning.

Team development:
Staff are trained, scheduled effectively, and supported in their growth.

Compliance:
Shop consistently meets health, fire, and food safety regulations.

Operational continuity:
Shop runs smoothly in the General Manager's absence.

Inventory & vendor management:
Supplies and equipment are ordered, maintained, and tracked accurately.

Proven experience in a supervisory or managerial role, preferably in a fast-paced food service or retail environment.

A valid driver's license and reliable transportation.

Strong customer service skills, with a passion for creating positive guest experiences.

Working knowledge of supply chain and inventory processes.

Familiarity with personnel management and basic human resources responsibilities.

Excellent communication and active listening skills.

Strong critical thinking and problem-solving abilities.

Must pass the Serv Safe certification within 3 months of employment.

A collaborative, team-first mindset with a willingness to jump in wherever needed.

A positive attitude and a great sense of fun.

Food quality and presentation standards

Staff scheduling and training

Inventory and vendor management

POS operation and cash handling

Health and safety compliance

Recruiting and onboarding support

Must pass the Serv Safe certification within 3 months of employment.

Must be able to work a minimum of 30 hours per week.

Must be available to work weekends.

Must be able to remain in a stationary position for prolonged periods of time.

Must be able to lift or otherwise move 25–40 pounds occasionally.

Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014. Our mission is to bring superfruit bowls to the masses using only the freshest, highest-quality ingredients while providing a fantastic in-store brand experience. What began with a pair of blenders, a patio table, and a fridge has flourished into a 400+ unit operator and franchisor of a leading fast-casual…